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Grant Thornton LLP Digital Experience Manager in Boston, Massachusetts

ICS - Digital Experience Manager


Grant Thornton LLP’s Enterprise Transformation service line encourages firm innovation by putting the power of new and emerging technology into the hands of each Grant Thornton professionals to solve business problems and needs of our clients and our internal colleagues. Within Enterprise Transformation, the Digital Experience team manages the channel strategy, client and people experience, and benefits realization for technology solutions.

This position is to support the commercial release for high touch builds, defined as complex solutions using innovative technology to be sold externally, either bundled with or without professional services.

Essential Duties and Responsibilities:

  • Quickly become familiar with each project’s business challenges to understand the environment the market and business/regulatory needs the solution is designed to address.

  • Work with project sponsors and project manager to understand business goals and project charter.

  • Educate – per each solution’s specific features and benefits – sponsors, service line colleagues responsible for the sale and delivery of solutions, and marketing and communication professionals responsible for the promotion of the solution.

  • Build relationships with internal constituents to leverage their subject matter expertise, including Finance, IT Operations, Marketing & Sales, Legal, Independence, National Communications and ET Transformation leaders and teammates.

  • Draft detailed client and internal experience communication and training plans that dovetail into the overall project plan.

  • Collaborate with Marketing to review website and social media content, as well as gated content processes and campaigns.

  • Coordinate cross-application dependencies for technical support, contract development, product upgrades/downloads, billing, conflict checking and client acceptance.

  • Communicate progress regularly to leadership team and key stakeholders.

  • Other duties as assigned.


  • 5+ years of related work experience in professional services

  • Experience in a medium- to large-sized public accounting firm

  • Experience in supporting transformation and software product programs

  • Experience in marketing and/or communications desired

  • Change management, project management, or other relevant certification preferred

  • Excellent verbal, written and virtual communication skills

  • Proficient in Microsoft Office Suite (PowerPoint, Visio, Word, Excel, and Project)

  • Azure DevOps (ADO) experience desired

  • Ability to flourish in a fast-paced, dynamic environment


About Us

At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.

About the Team

The team you’re about to join is ready to help you thrive. Here’s how:

• Whether it’s your work location, weekly schedule or unlimited flex time off, we empower you with the options to work in the way that best serves your clients and your life.

• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for your and those in your household.

• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at

• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at

Here’s what you can expect next:

If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at

Additional Details:

Grant Thornton requires personnel to be fully vaccinated against COVID-19 or self-test negative for COVID-19 within a specified timeframe in order to visit/enter firm offices, to visit/enter client or prospective client sites or facilities, or to attend in-person firm or client-sponsored events, subject to any medical, religious or other accommodations under the law. Grant Thornton collects, uses and maintains vaccination-related data in accordance with its Privacy Policy, Personnel Privacy Notice, and applicable laws and regulations.

It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton LLP to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact

For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.