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Thermo Fisher Scientific Digital Innovation Training and Application Specialist - US Remote in Boston, Massachusetts

Group/Division: Instrument Enterprise services

Position Location: Remote US

FLSA Status: Exempt

As part of the IES global operations, the Technical Digital Applications Specialist is responsible for providing onsite and digital remote support for internal and external customers on Thermo Scientific Liquid/Ion Chromatography and Mass Spectrometers. The Technical Digital Applications Specialist will partner within IES and drive digital, remote applications support and the One Thermo Solution. This candidate will be responsible for IES Digital Hardware & Applications to collectively and remotely deliver services utilizing digital training, augmented reality, virtual integration, thus improving the customer experience. The ideal candidate will possess technical expertise in driving the overall One Thermo Solution.

Key Responsibilities:

  • Uses technical expertise, digital tools to guide FSEs and customers in resolving instrument issues.

  • Support of the One Thermo system Solution with hardware and applications support in delivering the workflow solutions to Thermo customers. Working with multiple Business units in driving work streams for faster, easier service deliverables.

  • Partner in delivery of digital training within IES Specialists teams globally.

  • Transitioning from onsite FSE support to content, digital, augmented reality support of applications.

  • Virtual Integration with Product Support Engineering enhancing services within IES global field service.

  • Support of the One Thermo system Solution with hardware and applications support in delivering the workflow solutions for our customers.

  • Working with multiple Business Units in driving work streams for faster, easier service deliverables.

  • Uses technical expertise, digital tools to guide FSEs and customers in resolving instrument issues.

  • Works in collaboration with the factories and Knowledge Base administrators to create knowledge articles and troubleshooting guides based on current field service experiences and instrument issues.

  • Partner with colleagues' divisions in driving digital work stream solutions and system integration.

  • Brings issues and recommendations from the field to the Service Integration Group (SIG), Quality/Product Support/Manufacturing Engineering groups.

  • Partner with the team in driving digital application and hardware solutions.

  • Works with the IES Training Department, collaborating on material with the factories, service integration and the IES specialists' teams to conduct virtual training.

Minimum Education and Experience Requirements

  • Bachelor of Science degree: Science related, technical or other relevant degree, or equivalent experience

  • Minimum of 5-10 years of technical experience in service operations and/or commercial environment

Non-Negotiable Hiring Criteria:

  • Proven ability to recognize and understand problems on sophisticated electronic, mechanical, and optical instrumentation maintained in a laboratory environment

  • Ability to manage deadlines accurately, effectively, and efficiently.

  • Ability to work independently.

  • Capable of influencing peer group to deliver required changes.

  • Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.

  • Self-starter, with a high level of motivation and strong interpersonal skills.

  • Great sense of urgency and an ability to inspire others.

  • Solid communication skills, oral and written, and an ability to listen and process information.

  • Basic instructional abilities (training).

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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