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EY Digital Strategy Transformation, Manager - Financial Services in Boston, Massachusetts

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


EY is the only professional services firm with a separate business unit, the financial services organization ("FSO") that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!

We help our clients transform. Together, we are changing the way they interact with their customers, employees and partners alike. We are modernizing their applications, creating new ones and driving business efficiency across their ever-changing platforms and channel infrastructures. Everything we do centers around this simple story.

The opportunity

At the EY Digital Studio, our team of designers, videographers, technologists, editors and strategists work together to create superior marketing materials, apps, websites and software. We approach projects with the insight and perspective that come with years of experience in user-centered design and development. We specialize in creating superior messages that are supported by research, brand strategy, and a clear understanding of business and user needs.

Your key responsibilities

We are looking for digital strategy managers who will be responsible for advising our clients to reshape and transform their businesses through digital in order to deepen customer relationships and improve overall business performance. While the individual assignments of a digital strategist will vary depending on client needs, you should expect to be responsible for a wide range of strategic activities which will likely include:

  • Engaging directly with client stakeholders and executives to help define their digital vision, strategy, and roadmap, with supporting business case

  • Analyzing existing platforms, tools, and processes in the client's digital ecosystem, and recommending innovative, implementable solutions, as appropriate, based on business and customer needs

  • Planning and facilitating client workshops around digital vision, innovation, and design

  • Assessing client operating models, identifying gaps, and making recommendations for future improvement

  • Defining strategy and design for customer experience, working closely with user experience (UX) design team members to devise strategic solutions based on stakeholder interviews, research analysis, persona creation, user needs, journey maps, and business requirements definition

  • Generating new business opportunities and developing and maintaining long-term client relationships and networks; developing relationships with team members across all EY practices to serve client needs

  • You will lead and collaborate with other team members and stakeholders, including extensive engagement with UX design team members. You must be willing to take smart risks and champion new ideas.

Skills and attributes for success

  • Collaborate across disciplines, while maintaining high standards for innovative concepts

  • Contribute to the development of our digital team; drive the collaborative efforts of the project's creative, user experience and technology teams

  • Maintain long-term client relationships and networks, and support business development opportunities

To qualify for the role, you must have

  • A Bachelor's degree in computer science, information systems management, human computer interaction, interactive media, interaction design, human factors, eCommerce, cognition psychology, cognitive science, communications, informatics and design or a related field

  • A minimum of five years of post-Bachelor's work experience (or six years for a Master's degree); five or more years must relate to digital strategy, transformation and/or customer experience design (preference will be given to candidates who have demonstrated ability working in an agile environment in a complex digital organization, with a focus on digital strategy, transformation, and operating model design)

  • A minimum of five years of experience working in the financial services industry, or comparable experience working as an advisor to a financial services company; preferably with a strong consulting background in banking, asset management, capital markets or insurance

  • A solid understanding of the industry, including technology, challenges, leading practices, and trends (e.g., chat bots, internet of things)

  • The ability to run workshops with clients to understand needs, articulate vision, and help design strategies and experiences that meet their vision and needs

  • Extensive experience in the development of executive presentations and deliverables, comfortable carrying out detailed analysis of qualitative and quantitative data to identify and present key themes and trends in a highly consumable format

  • A solid grasp of UX and user centered design best practices (e.g., design thinking, mobile-first, responsive design) and proven ability to collaborate with UX design teams on strategic solutions

  • A passion for digital strategy and innovation, including research and showcase knowledge in the industry's latest trends and technologies

  • We would expect for you to be available to travel outside of your assigned office location at least 80% of the time. Successful candidates must work in excess of standard hours when necessary. A valid passport is required.

Ideally, you'll also have

  • MBA degree preferred

What we look for

Aside from the world-class messaging we deliver to leading companies, what makes us unique is our fun, transparent, highly entrepreneurial and collaborative culture. We work hard, play hard and love what we do together. Day in and day out, we know we can count on one another. If you think everything we've said so far sounds great, then we look forward to hearing from you!

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.