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Travelers Director, Business Intelligence for Field Organization in Boston, Massachusetts

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Bus Intelligence & Management Information

Target Openings

1

Job Description Summary

Bond & Specialty Insurance (B&SI) Business Intelligence & Analytics (BI&A) is seeking a business analyst whose primary focus will be supporting B&SI’s Field Organization’s information needs. Seeking applicants with prior business intelligence background, or comparable experience using data to derive insights and actionable next steps, as well as a desire to be part of the data and analytics community. Field/underwriting background with a proven record of leveraging information and performing analysis to execute job functions is a plus. This individual will be responsible for identifying, solutioning, and delivering information in partnership with other areas within BI&A. The ability to build strong relationships with business customers and peers will be essential to being successful in the role. Demonstrated problem solving and analytical skills required. This individual will lead projects teams and may have leadership responsibilities. Potential projects may include: implementing changes to existing key business monitoring tools, collaborating with management to identify new metrics to monitor the business, engaging in Enterprise-driven information solutions, maintaining information assets in support of operational workflow tools.

Work with business customers to determine how Business Intelligence information and analytic solutions can be leveraged to support business strategies, capabilities, and processes. Accountable for leading/performing full spectrum of business analysis functions for projects/programs of all complexity levels, including those with high Senior Management visibility. This position is responsible for: Developing the business analysis strategy and leading analysis on complex business intelligence initiatives from idea to implementation. Leading or performing elicitation, analysis and documentation of business intelligence requirements. Coordinating and executing user acceptance testing. Communicating business intelligence requirements to diverse stakeholder groups to create a shared understanding of the business needs; go-to-person for business analysis on business intelligence initiatives. Acting as a liaison on Business Intelligence initiatives between business users and technology team. Participating in the collaboration with business owners to develop business strategies for business intelligence solutions. Participating in the development of Business Intelligence capabilities and ensures alignment of these capabilities to Business Intelligence strategies and roadmaps.

Primary Job Duties & Responsibilities

  • Ensures that the business capability requirements align to the business intelligence and data strategy roadmaps.

  • Defines the capabilities that satisfy the broader business objectives and value proposition.

  • Review and provide business expertise to project requirements on Travelers business processes, products, and/or supporting systems.

  • Provides expertise in business analyst best practices in business intelligence; champions business intelligence business analyst practices by creating, refining, and executing new processes and providing support to other analysts.

  • Leads the ongoing rationalization of business intelligence assets to ensure they are providing utmost value for business outcomes.

  • Facilitates large, cross functional requirement sessions about complex information needs and documents requirements; includes working with stakeholders to prioritize requirements based on BI capabilities and business needs.

  • Ensures that business intelligence requirements are compliant, auditable, unambiguous and understood clearly by all business and IT stakeholders; communicates the bigger picture of requirements and solves communication issues across multiple assignments.

  • Ensures that business intelligence solution meets the business objectives and is aligned with the business intelligence roadmap.

  • Aids in demand management including business prioritization, impact analysis of business processes, and relationship management with business partners community.

  • Design and implement business analyst best practices.

  • Responsible for developing best practices regarding implementation readiness, user adoption, support, including communication, training and rollout plans on business intelligence solutions.

  • Aids in the determination and consistency of the requirement gathering process and approach for the project.

  • Responsible for managing and fostering collaborative business and IT relationships.

  • Recommends and ensures to all data management practices and governance.

  • Point of contact for business throughout and after project implementation.

  • Understands the business functions, processes, and overall business strategies.

  • Utilizes project management practices when applicable.

  • Partners with more senior leaders to ensure that data management practices and governance are adhered to.

  • Leads complex projects as required, including those with Senior Management accountability.

  • Coaches, mentors and develops team members.

Minimum Qualifications

  • Bachelors Degree in STEM (Science, Technology, Engineering, Mathematics), Business, or equivalent education and six years of business analysis experience required; or, 7 years analytics work experience required.

  • 4 years supporting the development of Business Intelligence solutions required.

  • 2 years in leadership role on projects required.

  • Demonstrated advanced analytic and diagnostic skills required.

Education, Work Experience, & Knowledge

  • 2 years of management experience preferred.

  • Thorough understanding of the business functions, processes, and overall business strategies preferred.

Job Specific Technical Skills & Competencies

  • Demonstrated advanced interpersonal skills.

  • Demonstrated advanced communication and presentation skills.

  • Ability to work independently and as a part of a team.

  • Intermediate project management skills.

  • Demonstrated ability to see results to completion and to lead others to do so as well.

  • Demonstrated ability to influence others across levels of organization and lead others.

  • Advanced business acumen.

  • Seeks opportunities to learn and to influence others.

  • Advanced problem solving and decision making skills.

  • Experience and ability using Business Intelligence tools (as an end user) preferred.

  • Conceptual data modeling ability preferred.

  • Ability to interact effectively with others across functions and levels within organization.

  • Ability to think strategically.

  • Ability to consider others ideas seriously and accept feedback.

  • Build and maintain credibility with others.

  • If incumbent leads others, advanced leadership skills including ability to:

  • Leverage Differences, manage in participative manner, and develop employees.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email (TAPHYREQ@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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