Microsoft Corporation Director - Cloud Solution Architecture in Boston, Massachusetts
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft has the Customer Success dedicated team that plays a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud solutions and Services.
The Customer Success team drives change management and adoption activities with key business decision makers and IT decision makers, helping reduce implementation risk, driving usage of existing solutions, and identifying opportunities to accelerate the path for customers to realize business value from their investments.
We are looking for a talented individual to define and lead customer success acceleration in the field for Digital and Apps Innovation. As the Americas Regional Lead within the Digital and Apps Innovation Solution Area of the Customer Success Unit in Microsoft’s Worldwide Commercial Business organization, you will oversee field/partner engagement and execution for customer success and consumption acceleration related to App Innovation workloads.
The role will entail executing on global programs that drive adoption of these services within Enterprise customer accounts, which will span multiple industries. It will also entail interfacing with the field community of professionals within the Americas Region – Regional Business Leads, Azure CSU Manager of Managers(M2), CSA Managers, Cloud Solution Architects (CSAs), and associated roles including Customer Engineering & Architecture Teams, Azure Solutions Specialists, Microsoft Consulting Services teams, Partner Development Managers and Microsoft Partners delivery teams.
This role requires a self-driven professional who thrives on new challenges to grow the Digital and App Innovation business and cherishes achieving business impact with minimal observation once trained and equipped. Demonstration of strong skills in adaptive leadership, cross-organizational collaboration, ability to drive impact through influence, relationship building and executive engagement skills is highly desired.
Most importantly, the awareness, orientation and ability to find and capitalize on opportunities to improve self in this role and the role surroundings are sought in any professional aspiring for this role.
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Model - Live our culture; Embody our values; Practice our leadership principles.
Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Understanding Customer/Partner Technical Environment
Provides support for the team in gathering, evaluating, and leveraging industry trends (customer industry verticals, information technology [IT] industry) and customer/partner technical insights. Holds teams accountable for mapping architecture and digital transformation solutions to customer/partner business goals. Leverages prior work, customer/partner insights, industry trends, and shares insights with the team to apply.
Supports the voice of the customer (VOC)/partner through escalation, acceleration, and an additional emphasis of feedback, gaps, blockers, insights, resources, etc.. looks across multiple customers/partners for opportunities to consolidate and prioritize items across the business.
Architecture Design and Deployment
Holds teams accountable for leveraging existing architecture approaches to achieve Microsoft's agreed commitments to the customer/partner and develops new solutions to scale across multiple customers/partners.
Ensures architects are equipped with the capabilities and means to deliver architectural demonstrations while taking into account complex technical requirements and issues (e.g., involving great length or tenacity to resolve) and various technical strategies being proposed. provides coaching to allow architects to scale solutions.
Applies technical, industry, and enterprise knowledge across multiple, large architecture projects to meet strategic and tactical business and information technology (IT) requirements and resolve identified technical and organizational constraints. guides team to shape and enhance customers' requirements.
Leads customer/partner projects that implement technical architecture(s) to enable a breadth of highly advanced and complex solutions. Provides thought leadership for related business strategy development and guides architect team in supporting/driving the customer/partner throughout pre-sales and/or implementation.
Creates a culture and clarity around technical insights and escalations, anticipates and removes blockers related to the customer/partner business and/or internal politics to remove technical blockers through regular technical reviews and check ins, and ensures architecture implementations move forward. Identifies patterns in blockers across business areas or a territory. Ensures that non-technical issues are routed and removed by the appropriate party.
Sets expectations for the team around methodology and governance, and ensures that team identifies, communicates, and minimizes business and technical risks (e.g. Well-Architected Framework, Enterprise Scale Landing Zone, Cloud Adoption Framework). Defines customer/partner conditions of success, adheres to quality assurance, and calculates risks whilst designing and/or delivering solutions.
- Connects gaps and patterns across business and technology areas, and drives changes and improvements to existing intellectual property (IP), technologies, and/or processes that enable solutions to scale across customers. drives sales and consumption, as well as IP re-use and best practice sharing. Develops and contributes to the company stock of structured frameworks and methodologies.
Develops and expands existing impactful relationships with customer and partner/MCS architects, C-level technical decision makers (TDMs), and business stakeholders (to the extent that the customer/partner will call for consultation without being prompted). Provides direction to TDMs and builds the bridge between TDMs and business decision makers (BDMs).
Coaches the team to create and sustains constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more, explaining cost impacts, project context, business value, etc., and encouraging them to consider alternative architectures and approaches.
Provides their team with a holistic perspective of customer/partner challenges, industry trends, and competitor architectures to allow team members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy.
Fosters a community sharing of stories and leverages of pre-existing resources by encouraging and empowering the team to share learnings by establishing a cadence (e.g., internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact the team across the subsidiary level. Holds teams accountable for sharing insights with virtual team members to inform the direction they take with customers/partners.
Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team. Acts a mentor to junior colleagues by educating them on technical and non-technical concepts and sharing best practices. Demonstrates deep industry knowledge and drives recognition for Microsoft solutions through presentations and engagements with external audiences.
- Manages the business and coaches Cloud Solution Architects (CSAs) to lead architecture design, resiliency reviews, and technical optimization across multiple applications for the customer, resulting in production deployment application and increased customer business value. Leads initiatives to ensure that the customer's environment and applications are well-architected. Acts as an industry expert to serve as a player/coach for CSAs.
Responsible for scaling customer success and consumption acceleration for Digital and App Innovation leveraging global programs and actions throughout the Americas Region.
Apply global programs’ knowledge to help M2s, CSA Managers, Azure CSAs, Azure Solutions Specialists and partners avail of program assistance and program funding solutions that meet customer’s business and IT needs.
Enable Digital & Application Innovation CSAs to be successful in executing their consumption engagements, i.e., projects, and the milestones within, by rallying program resources.
Capture customer success stories including the impact of program assistance, customer’s realized business transformation and the observed best practices around architecture design comprehensiveness and implementation practices.(architectural patterns, journey maps, early preview, customer business impact).
Stay up to date on program capabilities and maintain accurate reporting of managed customer success engagements, with regard to their path to customer success through usage of program features and benefits.
Curate and maintain technical depth to bring technical intensity on Digital and App Innovation that can empower CSAs to guide customers.
Understand customers’ overall data estate, IT and business priorities and success measures as related to Digital and App Innovation programs such as building and modernizing applications with Azure and PowerApps by developing software in the cloud with GitHub and Visual Studio. Nurture and grow technical depth in the latest Digital & App Innovation services.
Establish effective feedback loops that surfaces voice of the customer and influences program design teams, other stakeholders and product teams to evolve programs, product and Services that support Customer Success.
Build thought leadership and mindshare through engagements with CSAs and partners.
- Embody our culture and values
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
OR equivalent experience.
Additional or Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 12+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
OR equivalent experience.
6+ years technical sales experience.
6+ years project management experience.
3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Depth Technical Enterprise Experience in AppService, Azure Kubernetes Services, Serverless, Spring Cloud, SDKs, GitHub and PowerApps. Led the Development and Project Management of Enterprise Scale Custom Development Projects.
Prior experience with public cloud and/or SaaS deal capture and acceleration, business development, sales engineering and/or sales.
Effective communication and field program execution skills, with the ability to energize others Demonstrated track record of effective communication with business and technical leaders at all levels within large enterprises and for Microsoft internal candidates within Microsoft Business
Groups, Sales, Services and Partner organizations
Ability to create effective relationships, listen, influence, and collaborate internally and externally at all organizational levels.
Ability to work through ambiguous situations with can-do attitude and proactively determine creative solutions.
Have a strong background in leading people with the ability to inspire confidence in senior leaders and motivate his/her global team.
Bachelor’s Degree, or equivalent experience required, MBA strongly preferred.
Experience working with Customers, Partners & Teams across the Americas Region.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
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