Job Information
Oracle Director, Customer Intelligence in Boston, Massachusetts
Job Description
Who We Are
At Oracle Health Data Intelligence (HDI), we operate a global healthcare data platform that supports patient records for over 500 million individuals. Our system underpins national healthcare systems in multiple countries and powers Oracle Health’s suite of applications. Our mission is to empower healthcare providers, governments, and research organizations to make data-driven decisions that enhance patient care, improve operational efficiency, and spur innovation in biotech and pharma. By providing seamless data integration and advanced analytics, we enable our customers to close care gaps and enhance health outcomes globally.
Job Overview
The Director – Customer Intelligence and Outcomes is a critical role that will lead analytics efforts to understand the impact of Oracle Health’s products on both our customers and their end users. This individual will oversee the collection, analysis, and reporting of data to assess the efficacy of our solutions in improving patient outcomes, closing care gaps, and supporting business success. With a strong background in healthcare data analytics, product intelligence, and outcome evaluation, this person will ensure that Oracle Health’s products are aligned with customer goals and drive measurable improvements in patient health.
Career Level - M4
Responsibilities
Key Responsibilities
Customer Intelligence Strategy: Lead the team in delivering insights into customer needs, objectives, and product impact, prioritizing data initiatives that inform business and product strategies. Collaborate cross-functionally to intake complex questions about how products are impacting customers and the healthcare ecosystem.
Customer Impact Evaluation: Oversee assessment of product impact on customers’ operational, clinical, and financial goals. Ensure actionable insights that highlight Oracle Health’s value, aligning with metrics such as patient outcomes and per member per month (PMPM) cost reductions, and identify opportunities to optimize product and customer results.
Patient Health KPIs: Track patient-centered KPIs to measure the impact of Oracle Health products on care quality and outcomes. Ensure alignment of these metrics with customer goals, providing clear value to healthcare clients.
Thought Leadership & Awareness: Publish blogs, case studies, white papers to drive customer awareness and establish Oracle Health as a thought leader in healthcare.
Product Usage & Optimization: Lead analysis on product adoption trends, identifying opportunities to enhance product engagement and impact. Advocate for improvements based on customer usage data to maximize product value.
Product Intelligence: Drive enhancements to tools and systems for customer intelligence and product performance data collection, collaborating with Product and Development teams to ensure analytics capabilities meet evolving business needs.
Qualifications
Bachelor’s degree in healthcare administration, data science, or related field; advanced degree preferred
10+ years of experience in healthcare data, customer intelligence, or product analytics
Strong understanding of healthcare systems, patient outcomes, and financial metrics like PMPM
Experience in managing cross-functional projects with a focus on customer outcome assessment
Proven track record of publishing data-driven insights and thought leadership
Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for stakeholders
Why Oracle Health Data Intelligence?
Join a mission-driven team focused on revolutionizing healthcare through data. You’ll play a key role in advancing patient care and healthcare outcomes globally by leveraging cutting-edge analytics and actionable insights. Be part of a culture that promotes collaboration, innovation, and growth.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $130,000 to $291,900 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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