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TTEC Director, Data Engineering -- REMOTE in Boston, Massachusetts

TTEC Digital is seeking an energetic and experienced Director to lead the Date Engineering team.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

*What you’ll be doing: *

The Director, Data Engineering role is a highly visible and strategic position. Successful candidates are process-oriented, super curious, enjoy diving deep into data, have outstanding analytical skills at developing short-term and long-term strategies. The ideal candidate is passionate about data-driven technologies but also passionate about leading and mentoring a great group of data engineers. We’re looking for someone who welcomes challenges and is hyper-focused on delivering exceptional results to internal business customers while creating a rewarding team environment.

Responsibilities:

  • Perform key leadership and mentorship role in the areas of advanced data techniques, including data modeling, data ingestion, data integration, data visualization, data governance, statistical methods, and implementation involving cloud-based, traditional and hybrid architectures.

  • Review, select and integrate next-generation technologies into the architectural strategy as needed.

  • Work closely with the Data Science / Machine Learning and Analytics teams to provide data required for developing, operationalizing, monitoring and evaluating predictive models, dashboards and reports for customer facing applications and internal use.

  • Implement and monitor quality control processes to ensure accuracy of data, dashboards and reports.

  • Lead the development and implementation of the data governance process. Governance must address data standardization and ways to address exponential data growth, and include establishing Data Owners and Stewards.

  • Be an SME in technical and functional aspects of our insights platform and its integration requirements

  • Proactively identify internal and external dependencies, issues, scope changes, and progress against project plan

  • Develop and expand our knowledge base and best practices for delivering data products

  • Provide technical support to assist clients and partners during and post implementation

  • Build and lead high-performing, agile teams focused on Data Engineering, onsite and offshore

  • Devise talent strategy for the team – identify resource gaps or inefficiencies, build hiring plan, recommend promotions and manage performance for consistency with the needs and vision of the department.

  • Initiate and foster business partnerships with current and potential clients, vendors, IT executives, and senior business executives

What skills you will bring:

  • Bachelor's in Computer Science, Engineering, Mathematics, or other quantitative field with significant leadership experience

  • 10 years of experience building data products and supporting analytics solutions (mastery of SQL, Data Warehousing, Python, experience with Big Data, stream processing)

  • 5 years of managerial experience utilizing strong leadership skills, including mentoring, communication, decision-making, and project management.

  • Experience leveraging MS/Azure ecosystem to manage the development and maintenance of cloud platform operations

  • Knowledge of the Big Data technology landscape beyond the buzzwords; Experience with big data and analytics programming languages such as Python, R, Spark, NoSQL

  • Experience with batch and real-time processing frameworks (Hadoop, Apache Storm, Apache Kafka, Apache Spark etc.)

  • A broad set of technical skills and knowledge across hardware, software, systems and solutions development

  • A proven track record of using quantitative analysis to impact key business or product decisions

  • Solid grasp of and experience with implementing and operating software development methodologies

  • Exceptional problem-solving skills: demonstrated ability to understand business challenges, structure complex problems, develop solutions

  • A solid grasp of common statistical applications and methods (A/B tests and multivariate experiments, probabilities, regression)

  • Understanding of Agile Software Development Lifecycle and project planning/execution skills

  • Desire to thrive in a constantly innovating and changing environment

  • Ability to partner and influence key business stakeholders at all levels of the organization

  • Strong skills in team leadership and networking, ability to work across multiple organizations to accomplish diverse goals

  • Exceptional presentation, written, and verbal communication skills

  • Proven ability to understand the long-term ('big picture') and short-term perspective of situations

*Who we are: *

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our two customer experience segments—TTEC Digital and TTEC Engage—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Digital Consulting and Technology Services segment drives to blend digital strategy and omnichannel consulting with cloud-based technology platforms to design and build best in class customer experiences to small, medium, and enterprise clients.

What We Offer:

  • Variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, employee recognition programs, professional development

  • State of the art technology which allows for seamless global connectivity

  • Rich wellness program and health incentives

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/TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com./

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Job: *Consulting

Title: Director, Data Engineering -- REMOTE

Location: MA-Boston

Requisition ID: 02P3T

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