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KPMG Director, Development- ServiceNow in Boston, Massachusetts

Business Title: Director, Development- ServiceNow

Requisition Number: 75780 - 39

Function: Business Support Services

Area of Interest:

State: MA

City: Boston


Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director of Development to join our Global Technology & Knowledge Group which is part of KPMG International.


  • Evaluate business requirements in the early stages of the program to determine what workflow, integration technologies, system architectures and configurations should be employed to meet business objectives efficiently and effectively

  • Responsible for ensuring the SaaS Platform Configuration & Development processes are performed according to the agreed and documented standard and meets the aims of the definition

  • Leader in defining the platform strategy offerings, solution architecture, design, integration and best practices

  • Drive the delivery of the solution, providing leadership and guidance to the architecture, development and project teams Sponsoring, designing and change managing the process and its metrics

  • Oversight of the platform teams and their processes that satisfy the Demand

  • Collaborate with Portfolio Management in the monitoring and timely management of all Demand in the pipeline


  • Minimum ten years of experience in governance and platform management or related field, with a specialty in ServiceNow

  • Bachelor's Degree from an accredited college or university or equivalent work experience

  • Thorough knowledge of SaaS Platform Configuration & Development and improvement methodologies, with deep technical skills in ServiceNow as well as the ability to help architect and design custom workflow based ServiceNow solutions

  • Must have experience running large-scale, Global ServiceNow projects that leverage custom workflows, federated instances and support 10,000+ users

  • Experience managing a team in a complex technology environment; ITIL (practitioner or expert) certification preferred, with work experience in mature service management environment

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

At KPMG any employee, partner or contractor must be fully vaccinated or have a reasonable accommodation for COVID-19 in order to go to any KPMG office, or to work on or in association with a federal contract (unless prohibited by applicable law).

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