Massachusetts Information Technology Jobs

Search for Jobs in Information Technology
MassHire JobQuest Logo

Job Information

Microsoft Corporation Director of Business Architecture, Support Services Solutions in Boston, Massachusetts

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world. Our mission is to empower every person and every organization on the planet to achieve more. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

As part of the Microsoft Solutions - Support Services sales organization, we are seekinga Director of Business Architecture to lead a team focused on developing the strategy, planning and tools required by our field sellers to enable the business to achieve its growth aspirations and serve our customers. As the leader for this group, you will lead a team of business architecture professionals to define the core sales model used by the field to sell across the Support portfolio.

Partnering with colleagues in corporate leadership roles in Support Offerings and Sales, this role will be critical in defining the right field model to accelerate our growth in the Support business offerings including our modern Support offering Unified, related Cloud accelerators and Enhanced Solutions across the Microsoft Cloud. This team leader will be a visible advocate for the field and will be counted on to represent the voice of the field and customers across our corporate functions.


  • Yearly fiscal year planning processes which include investments and business cases, seller capacity and incentives, sales model modifications and role orchestration

  • Coordinated and simplified landing of key business programs and process changes in the field

  • Prioritization of business requirements for tool investments and updates; ensuring the voice of the field is heard in these decisions

  • Simplification and clarification of the Support Pricing and Contracting processes, to minimize the time spent by the field in these endeavors

  • Develop Support business insights to identify actionable opportunities and support management of the business

  • Engage and influence a large number of corporate and field stakeholders to drive alignment around the strategy and plans

  • Represent business and technical needs/feedback in key leadership forums with engineering and business leaders

  • Support business review processes and own special topics

  • Assess current year performance and provide course correction recommendations

  • Ensure the right quantifiable metrics and KPIs in place to achieve right outcomes for our customers and measure progress over time


The ideal candidate must be dynamic, passionate, self-motivated, confident in working with senior leaders and comfortable in a matrix organization. They need to be able to gain the trust and confidence of the communities they serve; and be a visible leader who can drive results and who truly makes a difference to the communities. The candidate must a capable manager who embraces the value of diversity and creates an empowering and inclusive environment.

To be successful in the role, you will demonstrate:

  • Customer focus, seeking to understand future markets and customer needs and actively considering alternative business models to meet those as well as market needs

  • Maintained focus on the customer experience when balancing short- and long-term decisions

  • Ability to build forward-looking performance indicators

  • Collaboration, enabling the conditions for successful collaboration at the organizational level that delivers results, with proven capabilities of Influencing for Impact.


  • 10+ years of distinguished experience in strategy and planning

  • Prior people management experience

  • Excellent internal and external communications skills are required (written, verbal/presentation)

LOCATION: Remote, anywhere in North America

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.