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Cervello Inc Director of Delivery, Digital Enablement in Boston, Massachusetts

We are looking for motivated leaders to drive the delivery of results for our enterprise clients. If you are someone who has extensive experience in and has a passion for consulting, like to manage teams, solve complex problems, and a trusted advisor to your clients – we want to talk to you.

Key responsibilities are as follows:

Leadership and Management

  • Manage delivery of professional services to clients (client satisfaction/references, revenue, gross margin)

  • Build, manage, and expand client relationships (new sales)

  • Lead delivery teams (team morale)

    Client Results

  • Drive the client experience throughout the project lifecycle, taking our client’s complex problems and providing a methodology to design and implement a solution through productive business use

  • Proven track record of growing existing client accounts, ability to lead and grow new client accounts and perform business development activities

  • Experience managing, communicating, and navigating project risks, budget, rates, profitability, and launch/closeout activities with executive level stakeholders and project teams

  • Experience delivering client focused solutions using Salesforce products (Sales, Service, Marketing, Experience, Heroku) and related products

  • Strong presence with ability to synthesize multiple points of view into a coherent action plan with the ability to deliver through leadership / point-of-view in relevant subject areas

  • Willingness and ability to network across client accounts to expand the client’s understanding of Cervello services and network

  • Facilitation for and communication with a range of client levels and functions

    The following skills are essential for success in this role:

  • Leadership and management of high-performance teams

  • Situational intelligence to manage conflict, ambiguity, and issues

  • Ability to think both creatively and critically. Willing to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making decisions

  • Commercial experience of managing large scale client delivery, with the ability to drive account growth through engagement and opportunity awareness

  • Problem solving skills with the ability to turn findings into executable plans

  • Excellent communication skills, both verbal and written

  • Highly motivated, collaborative, and innovative with an entrepreneurial mindset to solve complex problems and motivate teams \

  • Excellent coaching and mentoring skills

    The following education/experience is preferred:

  • A minimum of Bachelor’s degree, with Master’s a plus

  • 15+ years of experience with at least 5+ years consulting specifically in CRM solutions

  • Proven experience leading large teams through the development of solutions using Salesforce products and owning the responsibility for end to end project delivery

  • Experience with Intelligent Automation implementations is a plus

    ABOUT US: OUR WORKPLACE IS FUN AND FAST-PACED:We are Cervello. We believe in the power of connected data. We are laser focused on helping organizations harness the interconnectedness of digital, data and decision-making. We are problem solvers and builders focused on helping our clients win with data. Our culture is cool and innovative. Our environment is casual and conducive to collaboration and problem solving. We take our work seriously but not ourselves. It’s the perfect balance of freedom and accountability. If you want to be part of something great – join us!

    Equal Employment Opportunity and NondiscriminationCervello prides itself on providing a culture that allows employees to bring their best selves to work every day. Our people can feel comfortable, confident, and joyful to do great things for our firm, our teams, and our clients. Cervello aims to build diverse capabilities to help our clients solve their most mission critical problems. Cervello is committed to building a diverse, unbiased and inclusive workforce. Cervello is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in analytics and consulting are encouraged to apply.

Revised 6/20/2021

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