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Diversified Director of Engineering - Process Improvement in Boston, Massachusetts

Director of Engineering - Process Improvement

Boston, MA, USA ● Virtual

Req #3487

Monday, April 1, 2024

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

  • Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA

  • Building the first fly pack broadcast system ( transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world

  • Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis ( LED Display in Times Square, NY

  • Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

    Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at ( and follow us on LinkedIn ( and Twitter ( .

    What part will you play?

    The Director of Engineering is responsible for supporting Engineering initiatives and continuous process improvement (CPI) across the Workplace Engineering organization, supporting tactical and day-to-day operations, liaising with internal teams, and assisting with vendor engagements. Additionally, this position will represent the Workplace Engineering team in other initiatives throughout the enterprise, as needed. The Director of Engineering reports to the Vice President of Engineering.

    A solid, proven knowledge of the project process, systems integration, engineering, as and drawings and specifications is required. In addition, the Director of Engineering is responsible for ensuring the project engineering team is aligned with the needs of our internal clients by partnering with regional operations and service teams. This role will work closely with the Regional Project Operations Leaders as a delivery team. Additionally, any findings from the Field and Service teams will be shared with the Sales Support, Consulting, Design, and Development teams as part of CPI in Engineering.

    What will you be doing?

  • Manage Engineering initiatives, as developed and scoped

  • Direct Process Improvements:

  • Help build out, then direct QC reviews and Technical Turnover reviews with Field and Services engagement

  • Serve as secondary Escalation point to assist in project and field and services resolutions, as well as document issues for analysis of trends and patterns as part of CPI processes.

  • Manage the feedback loop process to ensure findings from Field and Services are being communicated on design and product decisions

  • Collaborate with Manufacturer, Vendor, and Procurement teams to maintain Manufacturer support contacts and information for Field use

  • Will assist Vendor, Procurement, and training teams, to include but not limited to:

  • Managing intake and team communication

  • Coordinating Vendor training and weekly sessions

  • Supporting tactical and day-to-day operations:

  • Assist with 2nd tier escalations and incorporate findings for improvement

  • Assist with leading internal drivers for the team; such as Utilization, Project Delivery, Training, and vendor engagement/coordination and working with Procurement for Engineering.

  • Assist in tracking performance of teams to drive utilization, efficiency, quality, savings and added profit.

    • Contributing to the engineering and program standards and processes.
  • Assist in developing standards and procedures to ensure that quality standards are met and consistent.

  • Implementing these standards and processes in collaboration with the engineering teams, guaranteeing client satisfaction and profitable projects.

  • Govern standards through project and program audits to ensure adherence by the team and consistency in work product.

  • Support efficiency in project engineering, including innovation and technology.


  • This position is currently specified as an individual contributor, but could take on direct reports as we build out the team

    • Participation in developing, supporting, and maintaining Engineering initiatives and continuous improvements. This includes organizational structure within Workplace engineering, program governance, processes, and resourcing, as well as continuous process improvement initiatives
  • As initiatives complete, as needed, they will move to CPI for continued oversight and improvement

    What do we require from you?

  • 5+ years of experience in workplace systems integration and design

  • Associate/Bachelor degree and/or equivalent experience

  • 5+ years of management or team lead experience

  • 3+ years project management experience, or equivalent

  • AVIXA CTS, CTS-D, CTS-I preferred

  • Knowledge of AVoIP, enterprise-level networking design and configuration

  • Knowledge of UC, collaboration, and cloud platforms

  • Excellent communicator with a confident and collaborative style and adept at aligning internal and external stakeholders.

  • Strong presence with influencing and presentation skills

  • Data driven mindset and strong analytical skills, with the ability to use quantitative tools and analyze unstructured feedback to inform leadership decision making and the development of key business strategies.

  • Ability to work and thrive within a highly dynamic and changing environment and adapt to shifting customer priorities.

  • Possesses a deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve customer experience.

  • Excellent problem-solving and decision-making skills.

  • Strong leadership, communication, and interpersonal skills.

  • Detailed oriented, independent, initiative-taker

  • Exceptional time management skills with a history for meeting deadlines

  • Ability to analyze complex issues and communicate concise succinct messages.

  • Elevated level of problems solving and technical troubleshooting skill

  • Effective communicator

  • Active Listening

  • Team building

  • Change management

  • Proven conflict resolution skills

    To learn more about becoming part of the Diversified team, visit us at or email us at .

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at .

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Other details

  • Pay Type Salary

  • Min Hiring Rate $140,000.00

  • Max Hiring Rate $175,000.00

  • Boston, MA, USA

  • Virtual