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Oracle Director of IT Operations-Cloud in Boston, Massachusetts

Director of IT Operations-Cloud

Preferred Qualifications

Director of IT Operations- Cloud

Oracle Retail is helping our customers transform their

businesses for the cloud, with new Cloud Service offerings that support the

most demanding mission-critical customer requirements, operating securely at

cloud scale.

We are looking for a strong customer-focused director with

operations, support or implementation experience who will partner across

multiple teams to ensure availability and operation of cloud services for our

customers. Your team will play a direct

role in troubleshooting and resolving issues, improving our operational

visibility, devising support procedures and ensuring that we are always focused

on our customers first. As part of the

broader cloud engineering organization, you will act as the voice of the

customer to influence product features and plans to improve the customer

experience. This role is critical to the

success of our short and long term customer relationships and for the overall

success of our cloud services.


  • Hire, leadand retain a world class organization staffed with top notch engineerswith expertise in infrastructure, systems architecture, and softwaredisciplines to significantly improve our capabilities, including but notlimited to production delivery, mean time to resolution of any and alldisruptions and next level insights and debuggability of products andservices at runtime.

  • Helpdefine the overall career ladder, training programs and performancemeasurement of the operations function within Oracle Retail CloudEngineering.

  • Leadefforts across multiple teams to build processes, systems and servicesthat improve operational efficiency, increase velocity of productdelivery, and drive reliability, scale and performance across the OracleRetail SaaS solutions

  • Build andmaintain excellent relationships with customers and achieve high customersatisfaction to minimize customer churn

  • Lead anddrive focus on proactive improvements in the reliability and availabilityin the Oracle Retail Cloud to reduce the customer outage time and reducecost in outage remediation

  • Manage aglobally distributed organization in the pursuit of not only follow thesun operations, but taking advantage of the best talent across the worldin delivering the Cloud Engineering mission

  • Influenceyour peers in product development to consider industry leading patternsand practices in the creation of high scale cloud products and services

  • Providevisibility into operational metrics for executive management to improveorganizational understanding of our performance and the customer’sexperience


  • A degreein Computer Science, MIS or another technical field or 10 years ofequivalent broad engineering experience.

  • Demonstratedexperience leading global scale enterprise cloud operations andengineering.

  • Customerfocus with a passion for delighting customers

  • PreviousDirector level experience managing diverse technical teams both in operationsand automation

  • Excellentwritten and verbal communication skills with ability to optimize deliveryfor executive, technical or customer audiences.

  • Experiencemanaging application support teams to deliver world class service andsupport

  • In depthknowledge of agile organizational transformations and experience intransforming to a service delivery model

  • Deepunderstanding of cloud concepts, platforms and application administration

  • Verystrong technical and organizational leadership skills able to buildcredibility, respect and trust at all levels of the organization

  • Greatmentor and coach of team leaders, architects, and engineers

  • Deep senseof ownership and responsibility for delivering cloud products and servicesto hundreds of millions of users worldwide

Detailed Description and Job Requirements

Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc.

As a director of the software engineering division, you will apply your extensive knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and envision future improvements to the architecture.

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of product development. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Product Development

Location: US-Minnesota

Other Locations: US-TX,Texas-Austin, US-MA,Mass-Marlborough

Job Type: Regular Employee Hire

Organization: Oracle

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