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Santander US Director, Operational Risk Monitoring and Assurance in Boston, Massachusetts

Director, Operational Risk Monitoring and Assurance

Req ID: 2103267 Date posted 07/07/2021

The Director, Operational Risk Monitoring and Assurance is responsible for operational risk independent oversight, aggregating operational risk, ensuring the operational risk profile is understood to allow management and the Board to make the appropriate risk decisions relative to our risk appetite.

  • Advises on remediation of regulatory findings, correction of any inconsistencies and monitors resolution

  • Builds strong relationships with multiple stakeholders (T&. O, Compliance, Risk, Retail Network.) through adequate management routines, reports, inspections and governance to ensure that accountabilities are met

  • Ensures compliance to government regulations, policies & procedures, and management policies

  • Leads the creation of high-quality Operations Key Performance Measures (KPMs), service level agreements, and staffing capacity analysis and forecasting as a fundamental tool to drive continuous improvement

  • Manages the implementation of new projects as needed

  • Oversees and leads the implementation of process and procedures for Business Banking operational functions, including credit, deposits and ancillary products in order to ensure consistency and efficiency, minimize processing/operational risks and costs

  • Recruits, develops, and manages talent to create within the organization a culture of leadership, performance, and accountability.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.

  • Bachelor's Degree: Business, Finance, Management, or equivalent field required

  • Master's Degree: Business, Finance, Management, or equivalent field or equivalent work experience preferred

  • 9-12 years; Risk Management/Risk MIS

  • Ability to adjust to new developments/changing circumstances

  • Ability to collaborate with multidisciplinary teams

  • Ability to convey a sense of urgency and drive issues/projects to closure

  • Ability to direct, train and guide peers, subordinates and management

  • Ability to effectively communicate and build relationships with multiple levels of the organizational structure, including senior level management

  • Ability to effectively interact with the market, executive management and vendors

  • Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed

  • Ability to maintain and report on confidential information in an appropriate manner

  • Ability to multi-task and adapt/adjust to multiple demands and competing priorities

  • Advanced knowledge of risk management best practices and how to implement them., Commercial awareness

  • Demonstrated expertise in risk management segment, or ability to perform at an advanced level of competence

  • Demonstrated knowledge of risk management needs and designing new solutions based on detailed analysis

  • Excellent analytical, organizational and project management skills

  • Excellent written and oral communication skills

  • Strong leadership, supervisory, and customer service skills

  • Strong risk, process, and control validation and/or assessment skills

  • Minimal physical effort such as sitting, standing, and walking

  • Brings out the best in each team member by consistently motivating and acknowledging peer contributions

  • Understands and leverages team dynamics

  • Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages

  • Asks open-ended questions that encourage others to give their points of view

  • Ensures people receive the information they require, and brings the team together to share information

  • Ensures that all directs and colleagues have appropriate knowledge of risk and the regulatory environment

  • Investigates and identifies the root cause and corrects items deemed non-compliant, regardless of pressures from business or management

  • Fully accountable for timeliness, completeness, quality of projects, processes, products and services

  • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks

  • Improves relationships between key individuals to achieve seamless cross-team workflow and positively impact results

  • Uses informal networks to gain support for ideas and projects

  • Keeps up to date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization

  • Can identify functional and organizational implications associated with major trends

  • Designs solutions to address industry activities that impact the organization

  • Monitors adherence to policies, regulations, processes and procedures within function and actively undertakes corrective action where necessary

  • Understands end to end processes across the organization and how processes are integrated

  • Has a practical knowledge of regulations impacting area supported

Primary Location: Boston, Massachusetts, United States

Other Locations: Massachusetts-Boston

Organization: Santander Bank, N.A.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

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