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OPEN Health Director, People Team (Human Resources) in Boston, Massachusetts

Director, People Team

This is a hybrid role based in Hingham, MA; Ideal candidate is expected to work from the office 2-3x a week or as business dictates.

Job Summary

The Director, People Team is a business partnering role that plans, directs, coordinates, and oversees regional and global programs and operational activities. This role ensures the development and implementation of efficient program operations and systems (particularly SuccessFactors) to meet current and future needs of the organization, while ensuring alignment with corporate goals, policies, and objectives.

This role has a strong focus on data integrity, data analytics and compliance. Additionally, the Director is responsible for supporting the integration of people team functions pre and post acquisitions. This is a managerial position overseeing direct reports. Our Director, People Team will thrive in a “roll up your sleeves" environment, loves solving people problems, and can pivot quickly in a fast-moving agency and industry.

Essential Duties & Responsibilities

  • Leading professionals within the People Team who are responsible for supporting OPEN Health, North America employees throughout the employee life cycle

  • Integrating People Team tools, policies, and procedures across Centers of Excellence (COEs) in North America including post-acquisition, ensuring consistent delivery to employees

  • Leading SuccessFactors implementation related to People Team functions and usage

  • Building agile and robust HR processes and HRIS systems to support business growth

  • Collaborating in the development, implementation, and oversight of HR programs (i.e. DE&I)

  • Proactively identify opportunities to streamline, consolidate, or enhance processes to drive efficiencies, making recommendations to ensure continuous improvement

  • Ensuring the people process and systems are ‘user friendly’ and simple to use

  • Supporting and driving the practice of using data and analytics to derive insights for better decision making within the People Team and the business on people matters

  • Ensuring employee data integrity across CoEs in North America

  • Collaborating with senior leadership to better understand needs and to drive design and flawless execution of end-to-end employee lifecycle processes

  • Ensuring compliance related to state and federal regulations for the North America region

  • Participating in strategic global People Team projects

  • Managing the global performance review cycle (annual/mid-year) through system customization and employee communication

Experience, Skills, and Qualifications

  • Bachelor's degree in human resources, business, or related field and/or equivalent experience

  • Prior HR experience; a minimum of 5-7 years required

  • SuccessFactors superuser (EC, Performance Management, LMS, Recruiting, Onboarding, Succession)

  • Comprehensive understanding of, and experience with HR compliance

  • A natural ability for identifying procedural efficiencies, and a passion for excellence related to process and best practices

  • A depth of experience with HRIS systems and processes

  • Strong interpersonal and strategic communication skills both written and verbal

  • Strong attention to detail, discreteness, and consciousness when managing confidential information

  • Operationally strong with keen analytical and problem-solving skills

  • Personal and approachable demeanor when interacting and supporting staff members through consultation and guidance

  • Capacity to work in a timely and organized way to meet mandatory deadlines; effective multi-tasker and project manager skills

  • A drive for excellence in the service provided to our most important customers: our OH employees

  • Demonstrated leadership skills with the ability to create policies, procedures and workflows

  • Proficiency with MS365 including Word, Excel, PowerPoint, Outlook and Teams

  • Strong Excel and PowerPoint experience needed

  • Self- motivated with the ability to own and drive initiatives to completion; capable of taking full ownership over their work when required

  • Assertive problem-solver with ability to think strategically and execute tactically

  • Experience liaising with and coordinating multiple team members to drive toward a common goal

  • Experience working for a global organization including leading or being involved in hybrid team projects

Not Essential but beneficial:

  • Experience with payroll

  • Strong math and analytical skills

Travel Requirements

Occasional travel to company office locations and or team meetings/conferences may be necessary.

About OPEN Health

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.

What we offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

  • Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations

  • Ongoing training and development opportunities which foster and shape your individual career path

  • An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program

  • The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing

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