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Marriott Director, Software Engineering - Onsite Digital in Boston, Massachusetts

Job Number 22119429

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


As a technology leader this role drives the implementation and adoption of On Site Digital products and services. On Site Digital products are the B2C digital products driving guest engagement in the pre-arrival and on-property stay phases of the guest journey. This includes core products such as Digital Check In/Check Out (Kiosk and Web channels), Marriott Mobile Key, Guest Room Entertainment (GRE) platform, Guest Property Internet, as well as non-room products such as Food and Beverage (F&B) ordering, and Spa & Golf booking.

This role will be responsible for building integration of 3 rd party non-room booking platforms with Marriott’s core Product Catalogue, Search and Book platforms to enable seamless search and book capabilities on Marriott’s direct channels (, Mobile App) in alignment with Marriott’s modern growth platform objectives and enterprise architecture principles.

This position will lead a software engineering team and is accountable for the implementation and delivery of the required services and platform capabilities. This position fosters innovation with a focus on implementing cloud native, highly scalable, and sustainable web applications and micro services based solution architectures.


Education and Experience


  • 10+ years of application development leadership experience

  • 5+ years of experience with distributed architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC) like agile development methodologies.

  • 5+ years leading innovative, technically complex solutions for business and consumer-facing audiences

  • Experience with and knowledge of global IT outsourcing activities in a managed services environment

  • Experience with technologies – Java, NoSQL, Spring Boot, Kafka, Docker, GraphQL, Node.js, ReactJS

  • Cloud native and Microservices development

  • Experience or in-depth working knowledge of DevOps, CI/CD pipelines, logging, metrics, monitoring, tracing

  • Experience with designing & implementing cloud native solutions and integration, microservices-architecture and API orchestration architecture

  • Undergraduate degree or equivalent


  • Knowledge of hospitality business environment, service requirements and culture – particularly global hotel operations

  • Experience leveraging micro-services development patterns and principles

  • Demonstrated success leading medium- to large-scale initiatives

  • Good process management, negotiating, influencing and problem resolution skills

  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment

  • Proven management experience in strategic planning and budgeting within one or more business groups

  • Good process management, negotiating, influencing and problem resolution skills

  • Proven success in driving DevOps best practices and capabilities into development teams

  • Experience with Automation testing, Performance Engineering, Release Management processes and Application Deployments.

  • Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems

  • Experience with multiple public cloud platforms like AWS and Azure

  • Direct management of complex budgets

  • Direct management of cross functional, sourced, or matrixed teams


Managing Application Development Standards, Processes, and Tools

  • Works with direct reports to facilitate consistency of service delivery across client groups

  • Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:

  • SDLC standard tools and processes for both waterfall and agile development

  • Estimating standard tools and processes, incorporating flexibility for small and large projects

  • Deployment standard tools and processes

  • Monitors projects for adherence to defined application development processes

  • Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary

  • Communicates important application development policy changes that affect service provider and/or Marriott operations

Managing Day-To-Day Relationships with Teams

  • Manages application development projects in partnership with IT teams, business partners and providers

  • Provides project management of business projects

  • Oversees effective reporting within application development team

  • Leads project reviews with team on application development projects

  • Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations

  • Monitors projects for alignment with defined business case process

  • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

  • Manages, and improves service level reporting for application development

  • Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels

  • Assists with application, development and maintenance of service provider project management standards and tools

  • Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction

  • Works with application development service providers

  • Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement

  • Works with team to progress the service providers services to match client needs

  • Facilitates team and service provider compliance with the agreement

  • Validates service levels meet business needs

  • Facilitates the definition and enforcement of good service provider contracts

  • Supports the IT organization

  • Provides input to IT’s business strategy and planning as needed

  • Supports and follows defined IT Governance decision rights, standards and practices

  • Emphasizes accuracy and effectiveness of estimating and planning management with team

  • Provides input to business/discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program

  • Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry

  • Demonstrates continuous improvement through metrics of quality consistency and client satisfaction

  • Works with application development service providers, IT teams, and business partners to implement continuous improvement activities

  • Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?