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Job Information, Inc Director, Software Engineering, Reliability - Slack in Boston, Massachusetts

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Job Category

Products and Technology

Job Details

We are hiring a Director of Engineering to lead our Reliability group. As a leader of this group you will help shape and grow the area for the next generation of scale. This is a mission critical, high impact role where you will define and manage the strategic and technical direction, culture and execution that enables every engineering team to ship reliably, securely and efficiently. Your teams will architect and drive technical roadmaps, operational and service ownership philosophy and end to end incident management for Slack, a primary communication and collaboration tool that millions of workers use all day long. Our users expect Slack to be exceptionally reliable and fast, all the time.

If you are a Senior Engineering leader passionate about reliability, understand the tradeoffs between different SRE models, have a proven record of building healthy high performing teams, have experience managing large scale fault-tolerant systems, care about metrics and developer experience then this role may be for you. If this sounds like a great fit, send us a note so that we can explore further. We look forward to hearing from you!


Slack enables people all over the world to communicate and collaborate together. Teams of all scales - from the world's largest public companies to the smallest of startups - use Slack to get work done, so we take performance and reliability very seriously. A taste of our scale:

  • The average user spends over 10 hours connected and 2.5 hours active in Slack every single day

  • 1.5 billion+ messages are sent per month, half of those outside the United States

  • Every day we see over10M+ daily active users, over a billion web requests, and 10s of billions of database queries.

What you will be doing:

  • Lead, hire and grow a high-calibre team of Site Reliability Engineers and Managers.

  • Develop Reliability/SRE, Incident Management strategic direction and culture considering reactive and proactive approaches.

  • Foster a culture of blame-free incident analysis and learning.

  • Identify, prioritize and execute against opportunities to support and enable engineering teams with availability, performance, efficiency, resiliency, change management, incident response.

  • Manage and execute a reliability and resiliency roadmap that delivers on tooling and overarching systemic projects that will make the system more resilient and enable SRE and every engineering team to ship more reliably, safely, securely and efficiently.

  • Drive large initiatives by collaborating across multiple teams and stakeholders.

  • Communicate effectively with direct teams, peers, and upper management.

  • Coach and mentor engineers and peers to propagate reliability best practices across engineering as a whole.

What you should have:

  • Leadership experience.

  • 5+ years engineering management experience, managing global teams. Prior management of SRE teams is a strong plus.

  • Experience concurrently managing multiple teams and managers

  • Your technical depth allows you to develop and mentor others as well as build credibility with your team.

  • Experience interacting with customers, senior executives, and business leads.

  • Experience establishing and measuring OKRs or team goals

  • A nuanced understanding of diverse and inclusive hiring practices

  • Strategic thinking, communication.

  • Excellent written and verbal communication skills

  • Comfortable managing multiple and sometimes competing for priorities including making and communicating decisions effectively.

  • Comfortable with the 10K ft view as well as diving into the details

  • Regularly consider business lens and tradeoffs even for deeply technical engineering problems

  • Technical and Industry experience.

  • 10+ years in software engineering of large scale fault-tolerant systems or site reliability engineering position with a history of hands-on contribution

  • Experience operating SaaS software systems in a production environment

  • Experience with AWS or other major cloud providers

  • Experience with CI/CD, observability

  • Experience developing development platforms and services (e.g., microservices, APIs)


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