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Microsoft Corporation Dynamics Principal Program Manager in Boston, Massachusetts

The Americas Dynamics Global Domain consulting organization is searching for an experienced services delivery leadership professional to lead delivery of transformational Dynamics 365 (CE and Operations) projects at some of Microsoft’s largest enterprise customers. If you have deep ERP and or CRM delivery expertise and the passion, drive and experience to foster strong executive relationships as easily as client Project Managers to deliver World Class Dynamics implementations, then this role is right for you.

The Dynamics Principal Program Manager (PgM) role is a trusted advisor to client executives within the assigned accounts. You actively drive communications with leadership within Microsoft and the client to help our customers achieve their objectives. The PgM provides relevant, clear and prescriptive advice, grounded in relevant experience, to continuously drive these programs through to successful completion. The PgM is responsible for leading engagement delivery within a formal Statement of Work (SOW) to drive predictable behaviors in terms of project process and outcomes (accomplished on time, on budget, and according to customer specifications). The PgM is responsible for delivery excellence, engagement quality and customer satisfaction.

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement.


  • Delivers engagements within the constraints of schedule, features/functionality, and budget

  • Effectively engages with program sponsors and executive levels to execute complex programs and be fully accountable for program delivery.

  • Establishes the governance framework for the program

  • Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle and create an environment to support it where the project team has visible, measurable, and repeatable processes for managing these risks

  • Executes established governance framework for the program, e.g. change control processes, risk management, communication plan

  • Manages (as mutually agreed) Microsoft resources, partners and/or customer resources and materials (equipment, supplies, stock, or consumable/perishable items) used to complete tasks in a project.

  • Maintains the Master Program Plan to include at least: the Communication Plan (communications within the team and between the team and external entities) and the Team Reference Guide Plan (identifies team and external team members). In addition, maintains the Master Project Schedule.

  • Stays current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol.

  • Collects, reviews and publishes project status with regard to resources (people and optionally funding/cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion.


Required/Minimum Qualifications

  • Bachelor's Degree in related field AND 4+ years experience in project management

  • OR Master's Degree in related field AND 3+ years experience in project management

  • OR Doctorate Degree in related field AND 3+ years experience in project management

  • OR equivalent experience.

Additional or Preferred Qualifications

  • Bachelor's Degree in related field AND 12+ years experience in project management

  • OR Master's Degree in related field AND 8+ years experience in project management

  • OR Doctorate Degree in related field AND 5+ years experience in project management

  • OR equivalent experience.

  • Project Management Professional (PMP) certification.

  • 6+ years financial management experience.

  • Agile certification or Scrum Master certification.

  • 10+ years as primary delivery lead on transformational $5M+ Services engagements for a Tier 1 ERP/CRM solution. Demonstrated capability in managing large, global, complex ERP/CRM implementations from sales through to go live.

  • Knowledge of MCS Dynamics Sure Step Evolved methodology preferred. Proven, deep knowledge of a competing Tier 1 implementation methodology used to deliver large, transformational business application implementations will be considered.

  • Working knowledge of Dynamics AX or CRM or deep experience in a comparable systems

  • 10 years working with offshore development organizations

  • Strong executive presence and demonstrated ability to build, extend and maintain senior client relationships with CIO, CEO and CFO executive steering committee members

  • Exceptional communication, team building and mentoring skills

  • Demonstrated ability to lead consulting teams comprising of 10+ senior level domain experts

The salary for this role in the state of Colorado is between $131,900 and $197,500.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .