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Chewy E-Commerce Analytics Manager in Boston, Massachusetts

Our Opportunity:

Are you passionate about using data to build best-in-class digital customer experiences? Does your curiosity\u0026amp;nbsp;compel\u0026amp;nbsp;you to understand why and how things work? Do you find great happiness in uncovering groundbreaking new insights? If yes, you’ve landed on the right role.\u0026amp;nbsp;

The Chewy E-Commerce Analytics team is looking for an experienced E-Commerce Analytics Manager to support our core product team(s) in Boston, MA. In this role, you will work closely with the Product, UX, Marketing, Merchandising and Business Intelligence teams to:\u0026amp;nbsp;

Develop a keen understanding of customer onsite/in-app behavior\u0026amp;nbsp;

Build dashboards and reports, provide ad-hoc analyses and run experiments aimed at improving the customer experience and conversion rate\u0026amp;nbsp;

Use\u0026amp;nbsp;analysis and insights\u0026amp;nbsp;to inform the customer experience roadmap


What You’ll Do:

  • Closely examine customer traffic, browsing and purchase behaviors by developing the deepest understanding of the customer experience. From there, you’ll provide actionable recommendations to teammates and leaders

  • Use available tools (Google Analytics,\u0026amp;nbsp;BigQuery, SQL, Tableau, etc.) and data to construct, maintain, distribute and enhance dashboards and reporting

  • Ensure analytics implementation provides crystal-clear visibility into the impact and value of new features and functionality

  • Provide ad hoc analyses to gain additional insights into customer behavior and assist in prioritization

  • Recommend and help run and analyze A/B tests on new features/content

What You’ll Need:

  • You’ve worked\u0026amp;nbsp;in\u0026amp;nbsp;E-commerce\u0026amp;nbsp;or the\u0026amp;nbsp;digital analytics\u0026amp;nbsp;field\u0026amp;nbsp;at an online retailer or digital agency or equivalent experience

  • Deep experience working with clickstream analytics tools (Google Analytics, Adobe Analytics, etc.)

  • Proven ability to perform in-depth analysis, synthesize results, report and present strategies and make recommendations to business and technical audiences

  • Motivated self-starter, comfortable operating in a highly ambiguous environment with little direction\u0026amp;nbsp;

  • You have a deep understanding of web analytics code, experience working with developers to define requirements, \u0026amp;amp; you can implement code \u0026amp;amp; validate data

  • You’re an Excel guru. You can manipulate data, you’re a wiz with advanced formulas \u0026amp;amp; you can build a macro like it’s nothing

  • You have experience writing and tuning SQL queries and knowledge of relational databases (we’ll quiz you on this!)\u0026amp;nbsp;

  • Position may require travel

Bonus (if applicable):

  • Experience with Tableau (or similar data visualization tools), A/B testing, SEO/SEM, digital marketing\u0026amp;nbsp;

  • Bachelor’s, Master’s or advanced degree in a quantitative, marketing or technical field\u0026amp;nbsp;

  • Familiarity with\u0026amp;nbsp;A/B testing

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. \u0026amp;nbsp; If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact\u0026amp;nbsp; \u0026amp;nbsp; To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:\u0026amp;nbsp;