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Randstad Epic Application Specialist in Boston, Massachusetts

Epic Application Specialist

job details:

  • location:Boston, MA

  • salary:$60,000 - $80,000 per year

  • date posted:Thursday, April 8, 2021

  • job type:Permanent

  • industry:Professional, Scientific, and Technical Services

  • reference:832704

job description

Epic Application Specialist

job summary:

Randstad is working with a medical center in Boston that is looking to hire multiple Epic application specialists. As a member of the applications team, this role supports the Epic Ambulatory Electronic Medical Record system. The ideal candidate will have 3-5 years of experience supporting Epic end users, excellent customer service skills, and proficiency in Microsoft Office programs. The schedule for this role is Monday - Friday 8AM - 5PM and it will be hybrid onsite and work from home.

location: BOSTON, Massachusetts

job type: Permanent

salary: $60,000 - 80,000 per year

work hours: 8am to 5pm

education: Bachelors


-Provide onsite support for Epic Ambulatory EMR to end users

-Troubleshoot reported problems and equipment issues as they occur

-Refer issues that require additional assistance to the IT/Help Desk and/or Vendor Help Desk

-Communicate resolution to the user when completed

-Provide excellent customer service to end users

-Monitor error pools

-Participate in validation testing

-Assist with system maintenance and upgrades


  • Experience level: Experienced

  • Minimum 3 years of experience

  • Education: Bachelors


  • Epic (3 years of experience is required)

  • Customer Service (3 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.