Diversey Field Service Technician - Boston, MA in Boston, Massachusetts

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Date:Mar 22, 2018

Location:Boston, MA, US, 02121


Requisition id: 12930

Additional Location(s): None

Diversey delivers customers smart and sustainable solutions for increased productivity, improved food safety and infection prevention through the integration of state of the art cleaning offerings and technology-enabled services that enhance user experience.

Scope of the Position

This position will be responsible for a territory of sites/stores of which he/she will be responsible for all contracted service obligation including, but not limited to: Industrial Laundry, Industrial Warewash, Industrial Housekeeping, Industrial Food Safety and Sanitation Audit completion, training of customers on products and equipment, servicing of chemical dilution equipment, driving sales within the accounts by providing an inventory and suggested order at each visit, internal reporting and administrative duties, service call response and completion per contracted requirements, and building and maintaining customer relationships. This position requires detail administrative documentation including, but not limited to: Quarterly, Monthly, Weekly and Daily Reports, Performance Reports, Food Safety Audits, Service Call Closure reports, NSO/project updates and completion reports. This position uses emerging electronic technology for communication, reporting and auditing. This position services and trains on emerging platform technology for chemical dispensing.


  • Routine visits: Deliver our value proposition in terms of total cost of ownership, Service Level agreement, and expected results. Keep our systems up to date and photo proof (wallcharts/D&D/ Labels, MSDS), Preventative maintenance to avoid unexpected malfunctions of our systems, Re-calibration of dosing devices/results assessment as required, End users Training, Product/Prices Information, Inventory/PAR stock /POs, Ensure an environment of total security by full adherence to policies, procedures and better working practices raised by EHS area, Areas of focus and follow up to ensure customer satisfaction .

  • Service Calls– Break/Fix: Availability to resolve issues over the phone or on-site in a timely manner. Diagnose technical problems and / or conditions involving low productivity / performance of the machines. Repair and Maintain Taski Machines, Repair Dosing and Dispensing Equipment. Installations: Install Dosing equipment following our SOP.

  • Establish excellent relationships and communication with end users and supervisors/managers at facility.

  • Ability to work nights and weekends as determined by business need.

  • Ensure great customer experience with Diversey Program

  • Service Reporting under proprietary platforms reflecting the attention to details.



  • High School diploma or equivalent

  • 2+ years of experience in cleaning solutions programs, OP Laundry, troubleshooting, dispensing, installation, and programming (preferred).

  • Possess a valid Driver’s License with a good driving record.

  • Plumbing and electricity skills are required.

  • Professional attitude and be self motivated/directed

  • Documented time management, communication skills, decision making, interpersonal, computer and organizational skills.

  • Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps, SMS, iMAP

  • Ability to work nights and weekends as determined by business need

  • Ability to work cross functionally to achieve company goals


  • Technical equipment maintenance experience is a plus.

  • Physical Requirments: Abilitiy to lift objects up to 35lb. (Toolbag/Equipment/Product Pail) .

  • Driving for extended periods.

  • Ability to use handtools.

Requisition id: 12930

Additional Location(s): None

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.


Nearest Major Market:BostonJob Segment:Chemical Research, Housekeeping, Maintenance, Technician, Engineering, Healthcare, Hospitality, Manufacturing, Technology

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