Thermo Fisher Scientific Field Validation Engineer in Boston, Massachusetts
Job Title: Validation Service Engineer
Requisition ID: R-00943534
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Location/Division Specific Information
Analytical Instruments Group
How will you make an impact?
Unity Lab Services, a part of Thermo Fisher Scientific, provides a broad portfolio of services to research, production, and clinical customers across all industries. These services include instrument and equipment service, asset management programs, chemical and consumable supply management solutions, and laboratory support services.
This is a site based position that works at customer site to ensure customer satisfaction by providing installation qualification, operational qualification and performance qualification (temperature mapping), that keeps equipment operating safely and reliably. Provides generalist level support to one or more Thermo product lines or applications. Actively promotes service offerings, new products, and upgrades
What will you do?
Performs technical diagnosis of operational problems and repairs/calibrations on wide range of laboratory equipment to ensure that the equipment is operating to the customer's complete satisfaction and manufacture specifications. May include running the necessary experiments and/or coordinate among the in-house and outside experts to reach a resolution.
Performs technical evaluations on product changes and on new products, including software verification, collection of performance data, assessment of user friendliness, ease of maintenance, etc. Provide written reports on evaluations.
In addition to training end users and distributors, serves as a source of technical product knowledge and trains, as required, other service engineers and provides supervision as required in the course of this duty.
Conduct validation or qualification tests of new or existing equipment, or software in accordance with internal protocols or external standards
Prepare detailed reports based on results of validation and qualification tests.
Enters various types of data (i.e. service log, invoicing, knowledge retention, etc.) into both customers and Thermo Fisher computer systems
Ensures customer satisfaction through excellence in repair and support of customers' products.
Maintains communication with customer to ensure understanding of status, cost, and timing of all aspects of the service event.
Provides courteous and knowledgeable response to technical issues, meeting commitments in a timely manner.
Serves as a customer advocate and ensures that technical issues are resolved in a timely manner
Manages escalation of unresolved technical issues to Technical Support
Supports the Customers and Thermo Fishers Quality Systems and Quality Policys by following procedures/work instructions and creating records to meet the requirements of the Quality System Regulation and ISO registration.
Maintains spare parts inventory, tools, manuals and test equipment.
Maintains records of all service events per organizational policy.
Promotes and sells various types of extended warranty/PM contracts on equipment, user training, and Service Replacement Orders.
Advises sales representatives of potential selling opportunities within accounts
How will you get here?
ISO 17025 and related compliance knowledge
GxP and Good Documentation Practices
Knowledge of V2K Kaye and Kaye Avs Validators
Working knowledge of GE Kaye temperature mapping instrumentation
3 years of related QA or Validation experience
Demonstrated technical proficiency in instrumentation and electronics
Strong problem solving skills.
Strong verbal and written communication skills. Bilingual a plus not required.
Proficient user of Microsoft Word, Excel and Outlook.
Up to 70% domestic travel
Ability to work overtime and/or outside regular business hours, and/or on-call work
Regularly lift and/or carry up to 30 pounds; and occasionally lift and/or carry 75+ pounds
Ability to bend, squat, stretch, and reach on a daily basis in a service function.
Maintain a valid driver's license and safe driving record
Experience supporting laboratory equipment (may include, but not limited to, centrifuges, incubators, refrigeration, ultra low freezers).
Experience working in a Laboratory and Clean Room Environments.
Clean Room Gowning Procedures
Typical Knowledge, Skills, and Abilities
Strong problem solving skills.
Proficient verbal and written communication skills. Bilingual a plus not required. Demonstrated organizational skills; ability to handle multiple priorities.
Strong inter-personal, self-motivational, & negotiating skills
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or carry up to 30 pounds, frequently lift and/or move up to 75+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Specific job duties that require the physical demands itemized above include driving to a customer site, talking to customers on the phone and in person, working on customer equipment, reading schematics, repairing instrumentation, reading color coding on resistors, writing service reports and expense reports, and installing instrumentation.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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