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Aqueduct Technologies Inc. Help Desk Technician in Boston, Massachusetts

Aqueduct Technologies, Inc. is seeking a Help Desk Technician for our client located in Boston, MA for a long term contractual engagement. Responsibilities will be providing Tier 1 support to corporate end users including answering questions or resolving computer problems as well as onboarding new users. The ideal candidate demonstrates polished professionalism and is a creative thinker with excellent organizational and customer service skills who can find innovative ways to accomplish complex tasks. This is an excellent opportunity to kick-start your career in technology with an exciting and reputable company!

Essential Job Functions:

  • Respond to telephone calls, email, and personnel requests for technical support.

  • Document, track and monitor problems to ensure timely resolution.

  • Provide Tier I support to end-users for either PC, applications, or hardware.

  • Support Windows 10 upgrades and roll outs

  • Provide break/fix, asset inventory, spares/parts management, desktop administration, desktop applications, remote access, troubleshooting and upgrading of mobile devices, and security services for all end-user devices.

  • Interact with other service organizations to restore service and/or identify and correct core problems.

  • Set up new users, including desktop configuration, email accounts, VPN accounts, etc.

  • Escalate tickets to appropriate teams as needed

  • Trains end-users how to use equipment, start meetings, and troubleshoot equipment.

  • Additional duties as assigned

Required Qualifications:

  • 6 months to 1 year of IT experience

  • Experience with MS Windows 10, Office 365, Active Directory, etc.

  • Mobile device troubleshooting experience with iPhones/Androids

  • Customer service experience with excellent written and verbal communication skills; experience interacting with employees at all levels of a large organization, including C-level executives

  • Demonstrated success handling multiple, concurrent work assignments

  • Degree in Computer Science or related disciplines, Associates degree required

  • COMP TIA A+ Certification and/or Microsoft Certified Desktop Support Technician a plus

  • HP Service Manager and experience with Macs a plus

  • Ability to be available for on-call rotations after ramp-up

Aqueduct Technologies, Inc. assists customers in finding top talent for their diverse staffing augmentation needs and providing technical solutions including deployment and support of advanced networking, systems, storage, and collaboration solutions to enable better business results. Aqueduct is one of the fastest growing IT services organization in the US, powered by our relentless pursuit of customer satisfaction, corporate culture, and employing the top 10% in the industry.