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FREEMAN Implementations Specialist in Boston, Massachusetts

About Us

We are a global company of thinkers, designers, and doers. Freeman partners with our clients to build a connection with their customers by creating brand experiences that are seamless, innovative, and immersive. From strategy, creative, and digital to logistics and event technology, our teams place the client at the center, helping them connect to people in meaningful and personal ways. What makes us unique is our collaborative culture, intuitive knowledge, global perspective, and personalized approach developed from our 90-year legacy as an industry leader. Freeman connects people to a universe of opportunities that create a spark, build understanding, and inspire action.

Summary

The Implementations Specialist is responsible for the implementation and configuration of assigned Digital portfolio products and platforms. Working together with clients, they will evaluate requirements and needs, develop and implementation plan that meets those requirements, and then execute on configuration, delivery, and support of the client event.

Essential Duties & Responsibilities

  • Conduct scoping calls to understand specific client and event requirements

  • Configure and test client product specific event sites and pages

  • Walk clients through the platform to review design, demonstrate features, and answer outstanding questions

  • Organize and manage data utilized for each event

  • Create and manage collateral for assigned events

  • Coordinate communications and task status with internal and external stakeholders

  • Work across multiple technical teams to ensure successful delivery of the overall event

  • Maintain show-specific pages to house key information and documents for the event

Education & Experience

  • Must be able to collaborate within a team environment and provide support to a technical team

  • Must be able to quickly and effectively deal with problems

  • Must have excellent customer service skills

  • Excellent written and verbal communication skills and demonstrated active listening skills

  • Ability to work across multiple projects and clients within strict timelines

  • Demonstrated competency in database software and structures a plus (SQL, Oracle, MongoDB, etc.)

  • High school diploma or equivalent is required; college degree in related field is preferred

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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