FREEMAN Implementations Specialist in Boston, Massachusetts
We are a global company of thinkers, designers, and doers. Freeman partners with our clients to build a connection with their customers by creating brand experiences that are seamless, innovative, and immersive. From strategy, creative, and digital to logistics and event technology, our teams place the client at the center, helping them connect to people in meaningful and personal ways. What makes us unique is our collaborative culture, intuitive knowledge, global perspective, and personalized approach developed from our 90-year legacy as an industry leader. Freeman connects people to a universe of opportunities that create a spark, build understanding, and inspire action.
The Implementations Specialist is responsible for the implementation and configuration of assigned Digital portfolio products and platforms. Working together with clients, they will evaluate requirements and needs, develop and implementation plan that meets those requirements, and then execute on configuration, delivery, and support of the client event.
Essential Duties & Responsibilities
Conduct scoping calls to understand specific client and event requirements
Configure and test client product specific event sites and pages
Walk clients through the platform to review design, demonstrate features, and answer outstanding questions
Organize and manage data utilized for each event
Create and manage collateral for assigned events
Coordinate communications and task status with internal and external stakeholders
Work across multiple technical teams to ensure successful delivery of the overall event
Maintain show-specific pages to house key information and documents for the event
Education & Experience
Must be able to collaborate within a team environment and provide support to a technical team
Must be able to quickly and effectively deal with problems
Must have excellent customer service skills
Excellent written and verbal communication skills and demonstrated active listening skills
Ability to work across multiple projects and clients within strict timelines
Demonstrated competency in database software and structures a plus (SQL, Oracle, MongoDB, etc.)
High school diploma or equivalent is required; college degree in related field is preferred
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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