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Randstad US Incident Manager in Boston, Massachusetts

Incident Manager

job details:

  • location:Boston, MA

  • salary:$45 - $54 per hour

  • date posted:Monday, June 28, 2021

  • job type:Contract

  • industry:Finance and Insurance

  • reference:850662

job description

Incident Manager

job summary:

Incident Manager is needed to assist with the following responsibilities :

Description of Work/Position: Responsible of identifying the root cause and developing the final resolution and knowledge that supports the elimination of critical and repetitive incident's causes from the bank's IT infrastructure environment

Responsibilities: Problem ticket lifecycle, including root cause analysis, fix implementation, knowledge management, KPI calculations and reporting. Engaging the technical teams in Problem work sessions and stakeholders in periodic governance meetings

location: Dorchester, Massachusetts

job type: Contract

salary: $45 - 54 per hour

work hours: 8am to 4pm

education: Bachelors


Years of Experience: 5 years or more

Language requirements: English, Spanish (must have both)

Technical Knowledge required: ITIL, Six Sigma, IT Infrastructure technologies

Technical tools: ServiceNow

Core Requirements:

  • 5+ years of hands-on experience in ITIL Problem Management practices and IT problems resolution

  • Proven experience with a problem analysis framework and with ServiceNow problem management states model

Nice to Have:

  • IT certifications are a plus

  • Six Sigma certification is also a plus.


  • Experience level: Experienced

  • Education: Bachelors


  • ITIL


  • Six Sigma

  • Spanish

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.