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Merck IT Automation Process Lead in Boston, Massachusetts

Job Description

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

The SMART IT and Release Management (SRMS) function provides IT automation and Release Management Services to our IT community and business customers. The IT Automation Process Lead serves a key role in the design, implementation & evolution of all SMART IT products and services as part of the SMART IT (IT Automation) team.

This role is critical to driving the effort to define & deliver automated products or services that increase our Company’s operation integrity & productivity and reduce costs.

Primary Responsibilities:

  • Lead workshops to define & document the current state & future state processes for products, services, & automated solutions, across all technology stacks inclusive of Cloud, infrastructure, network, application management, operations, and DevSecOps.

  • Make process & design recommendations based on existing IT automation patterns, products & services.

  • Document product owner requirements & provide design input for the automation architecture, engineering & delivery teams.

  • Drive reuse for existing automation and efficiencies that translate to cost savings; reinforce standards for the development & delivery of enterprise automation solutions.

  • Work with the product owner to capture the value & benefits the product/service will provide.

  • Work as a liaison between the product owner and Automation COE, CI/CD & SMART IT Portal teams delivering the product/service.

  • Advocate for the product owner & provide UX/UI feedback based on their requirements during sprint & release reviews.

  • Support change management activities including creating and managing product/service release communications.

  • Manage process & SDLC documentation, best practices, and “toolkit” for automation product/service process definition and requirements collection.

Required Experience and Skills:

  • Excellent verbal and written communication skills, with a proven ability to build relationships and to work effectively with all organizational levels.

  • Strong influencing & group facilitation skills; demonstrated ability to drive varied SMEs to a collective goal.

  • 3+ years of experience with process analysis, design, mapping, and the associated tools/applications for these activities.

  • Strong knowledge of the principles, concepts, tools and methods for technical delivery, including Agile delivery & practices, Software Development Life Cycle, DevOps, and waterfall delivery.

  • Working knowledge or subject matter expertise across multiple IT areas such as: Cloud, SaaS/PaaS, server infrastructure, IT applications, database, middleware, Unix, Linux, Windows, Network.

  • Ability to achieve broadly communicated objectives with a minimal amount of supervision.

  • Ability to promote innovative ideas and accept the risks & challenges that are required to influence change.

  • Effective consultative and influencing approach.

  • Ability to make decisions independently.

  • Ability to innovate in new and/or changing conditions.

  • Ability to work in a highly concurrent and complex atmosphere.

  • Ten plus years of IT experience.

  • Five plus years of experience in project and/or service management and delivery.

  • Strong negotiation and influencing skills.

  • Strong knowledge of Agile delivery & practices, business analysis, technical architecture, service management, and project management.

  • Strong influencing skills, group facilitation, and the ability to drive varied SMEs to a collective goal.

Education Minimum Requirements:

  • BA/BS degree; advanced degree is preferred.

Preferred Experience and Skills:

  • High-level knowledge of AWS Services desired.

  • Experience and knowledge of IT process automation and its methodologies and tools.

  • Ability to utilize IT data for business insights.

  • Stakeholder Management.

  • Proven track record in IT delivery.

  • Experience with GxP systems.

  • Demonstrated leadership ability, business acumen, and industry knowledge.

  • Proven problem-solving and decision-making skills.

  • Ability to succeed in a dynamic matrix organization.

  • Cultural adaptability.

  • Virtual and remote team leadership capability.

  • Flexibility and responsiveness to input.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

Click here (https://survey.sogosurvey.com/Survey1.aspx?k=SsQYWYYQsQRsPsPsP&lang=0) to request this role’s pay range.

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEOC GINA Supplement​

OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado:

Click here (https://survey.sogosurvey.com/Survey1.aspx?k=SsQYWYYQsQRsPsPsP&lang=0) to request this role’s pay range.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

Flexible Work Arrangements:

Remote Work

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

2

Requisition ID: R185059

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