Massachusetts Information Technology Jobs

Search for Jobs in Information Technology
MassHire JobQuest Logo

Job Information

Wayfair IT Engineering Co-op (Jan - June 2022) in Boston, Massachusetts

<p style="text-align: left;"><strong>Wayfair LLC, 4 Copley Place, Boston, MA 02116</strong></p>

<p style="text-align: left;"><strong>T: (617) 502-7500</strong></p>

<p style="text-align: left;"><strong>IT Engineering Co-op</strong></p>

<p style="text-align: left;"><em><span style="font-weight: 400;">To be eligible for this role, you must be available for the full 6 months (January 3 - June 24 2022)</span></em></p>

<p style="text-align: center;">&nbsp;</p>

<p><span style="font-weight: 400;">Employee Tech is Wayfair’s IT Department. The team is on a mission to constantly challenge the status quo to provide an exceptional end-user experience. We strive to enable employee productivity with a suite of tools and technologies that grow as the business grows, and we maintain a focus at all times on understanding the needs of our business partners so that we can build around those needs. The team partners with stakeholders across the organization to create and deliver flexible solutions that empower our desktop &amp; development computing environments, in-office tech, back-end applications, and cloud services. We are looking for both IT Asset Management Co-ops and IT Onboarding co-ops. Please see the specific job descriptions below.</span></p>

<p><span style="font-weight: 400;">Our IT Engineering department is looking for dynamic, hardworking and talented students to join us on our fun, dynamic, and collaborative team.&nbsp; As a Wayfair Employee Technology Co-op, you will dive right into a number of complex technical projects while also gaining a better understanding of our business. Coming in you will have the opportunity to join the IT Onboarding Operations team. Below are the specific job descriptions.</span></p>

<p>&nbsp;</p>

<p><strong>IT Onboarding Co-op</strong></p>

<p><span style="font-weight: 400;">At Wayfair, we are looking to grow and develop a team that handles new employee onboarding by bringing on meticulous, hard-working individuals, who are looking for entry-level experience in corporate IT. Individuals will gain experience in technologies and operations that support our infrastructure and our remarkable employees. We offer an opportunity for driven individuals to get on board with a growing organization that has become a noteworthy innovator in the e-commerce world.</span></p>

<p><strong>What You'll Do | Responsibilities</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Physically deploy new hire hardware setups throughout for our offices, troubleshooting any hardware problems along the way</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Physically ship new hire hardware kits</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate effectively with multiple cross-functional teams and departments</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Manage inventory and stock of necessary computer hardware and peripheral accessories</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Fulfill software requests via Active Directory, SCCM, JAMF, and remote assistance (prior experience a plus)</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Image client PCs via SCCM, JAMF, InTune and thin client systems; Troubleshoot issues within the imaging process&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Communicate with end-users and co-workers frequently and effectively across multiple platforms and mediums (email, instant messaging, phone, ticket updates, virtual orientations and in-person)</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Troubleshoot and support our Ethernet networks (LAN/WAN) (prior experience a plus)</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Help seek out and implement improvements to deliver better service to our hiring managers and their new hires via projects and processes&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Assist Wayfair employees with their technical issues by resolving via a ticketing system or phone call in partnership with other IT teams located in the warehouse, call center and corporate offices</span></li>

</ul>

<p><strong>What You'll Need | Qualifications</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Pursuing a Bachelors or Masters in Computer Science, Communications, Computer Engineering, Analytics, Mathematics, Statistics, Information Systems, Economics, Management or other quantitative discipline field with strong academic record.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Strong written and verbal communication, and the ability to communicate effectively across various platforms</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience troubleshooting issues within the IT process is a plus</span></li>

</ul>

<p>&nbsp;</p>

<p><strong>IT Asset Management Co-op</strong></p>

<p><span style="font-weight: 400;">The Asset Management Co-op plays a critical role in enabling the Wayfair Community by managing stock, imaging computers, deploying licenses and supporting the overall lifecycle of an asset.</span></p>

<p><span style="font-weight: 400;">The role will work closely with Wayfair's IT Service Desk, the team responsible for fielding all IT requests, issues, questions, etc. from the Wayfair global user base. They will also work with teams across IT, such as the IT Onboarding who physically deploy equipment to new employees.</span></p>

<p><strong>What You'll Do | Responsibilities</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Deploy software licenses to Wayfair employees</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Manage inventory and stock of necessary computer hardware and peripheral accessories</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Image client PCs via SCCM, Intune, and JAMF systems; Troubleshoot issues within the imaging process (prior experience a plus)</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Communicate with end-users and co-workers frequently and effectively across multiple platforms and mediums (email, instant messaging, ticket updates, phone and in-person)</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Help seek out and implement improvements to deliver better service to Wayfair teams</span></li>

</ul>

<p><strong>What You'll Need | Qualifications</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Pursuing a Bachelors or Masters in Computer Science, Computer Engineering, Analytics, Mathematics, Statistics, Information Systems, Economics, Management or other quantitative discipline field with strong academic record.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Strong written and verbal communication, and the ability to communicate effectively across various platforms</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience troubleshooting issues within the imaging process is also a plus</span></li>

</ul>

<p>&nbsp;</p>

<p><strong>Service Desk Co-op</strong></p>

<p><span style="font-weight: 400;">As a Service Desk Engineer, you will play a critical role in providing direct technical assistance to Wayfair’s global employee user base via ticket, email and remote support interactions, while maintaining a persistent point of contact between business and technology staff. You will be part of a team that also plays a crucial role in handling and resolving complex technical issues in the areas of product functionality, architecture, and defect correction by achieving proficiency across Wayfair’s expansive internal software toolset.</span></p>

<p><strong>What You'll Do | Responsibilities</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Provide first level support to Wayfair employees for all IT-related concerns and technologies such as: Windows/MAC OS, G Suite Apps, Active Directory, JAMF and our own proprietary software</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Prioritize and evaluate a variety of technical issues</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Monitor various incoming phone calls and alerts through our ticketing system</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Ensure proper recording, documentation, and closure of tickets</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Recommend procedure modifications or improvements</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Triage, resolve, and escalate issues to appropriate teams</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Error replication and initial troubleshooting</span></li>

</ul>

<p><strong>What You'll Need | Qualifications</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Pursuing a Bachelors or Masters in Computer Science, Communications, Computer Engineering, Analytics, Mathematics, Statistics, Information Systems, Economics, Management or other quantitative discipline field with strong academic record.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Strong written and verbal communication, and the ability to communicate effectively across various platforms</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience troubleshooting issues within the IT process is a plus</span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>

DirectEmployers