ARAMARK IT Manager - Fenway Park in Boston, Massachusetts
Aramark S+E is looking to hire a new IT Manager to support Fenway Park and our accounts in the Northeast US! IT Manager ? Sports + Entertainment oversees the technology platforms within our operations to provide great guest experience to help drive forward business success based on world class solutions & operations. As an IT Manager, you will be responsible for supporting and maintaining point-of-sale (POS) maintenance and supporting critical business applications ranging from labor, food management, digital menu boards, and catering systems utilized in the hospitality industry. The IT manager will also be responsible for ensuring compliance with the overall business and Tech goals and initiatives as well as being a representative to the IT team for your location.
This position will work onsite at Fenway Park and other venues during event days and non-event days. Ideal candidates must be willing to work event-based hours including nights, weekend and occasional holidays.
Implement and oversee implementation of technology solutions for the operation, ensuring consistency with overall IT strategy and operational requirements
Provides technical support of the application, interfaces, and any customizations
Monitors support issues, executes resolution plans, and reports progress to management
Manage vendors in the implementation and support of applications
Oversee seasonal opening and operational shutdowns as necessary
Provides excellent customer service, especially during event support
Proactively maintains systems and executes preventative maintenance plans
Monitors system status and reacts to issues as they arise
Review systems, programs, and applications to increase operating efficiency or to adapt to new requirements
Ensures that all documentation is proactively updated to reflect current systems and processes
Adhere to version control guidelines and ensure operational risk is minimized accordingly
Participate in technical and functional training classes as necessary or required
The above statements are intended to describe the general nature and level of work being performed by staff assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of staff so classified. This job description will be reviewed periodically as duties/responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
2 to 5+ years of experience in information technology in a formal Information Technology role or relevant experience in working with technology solutions in a hospitality business
Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment
Knowledgeable in compliance and information security
Process-oriented with project management skills
Candidate must have proven ability to resolve issues, mitigate roadblocks, and meets all financial and management goals on time consistently and collaboratively
Business acumen with the ability to understand business priorities, operations, and IT enablement potential
Strong oral, written communication and interpersonal skills, relationship building, managerial and collaboration skills
Knowledge of point-of-sale systems - Micros, SpotOn (Appetize), Clover Sport (Bypass), VenueNext, Tapin2, Mashgin
Familiar with ServiceNow platform for Incident and Request management
Experience in Hospitality, Sports, Retail, Restaurant (Casual Dining, Fast Casual or QSR), or other consumer-facing industry
Available to work days, nights, weekends, and holidays based on the event schedule, and able to travel between properties
Associate or Bachelor?s degree with a concentration in IT or related discipline, or equivalent training
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
- ARAMARK Jobs