Bay Cove Human Services IT Operations Support Analyst in Boston, Massachusetts

Responsibilities: Provides technical support in person, over the phone at the Help Desk, and remotely by solving technical problems, maintaining systems and enhancing services provided by the Information Services department. Troubleshoots and resolves problems with computer hardware, peripheral hardware, software, internet and network service and equipment, email and Intranet accounts, phones and phone service, and telephone network wiring. Serve as the initial responder at the Help Desk to requests made via phone calls, emails, and in person. Prepare, configure, and deploy new, replacement, or upgraded computer hardware, peripheral hardware, software, phones, and network equipment and cables. Create and maintain user accounts, shared resources and permissions with Active Directory, Intranet and email systems. Contribute to the maintenance and application of hardware, software, and processes for information security, particularly in regards to end-user hardware, software, and processes. Qualifications: Bachelor of Science/Arts degree, preferably in a related field, and/or Microsoft certifications and other relevant certifications. Two or more years experience supporting desktops, laptops, and peripherals in a networked environment, with moderate to advanced experience in installing, upgrading, and troubleshooting Microsoft Windows and Microsoft Office. Two or more years demonstrated Help Desk or Customer Support experience assisting others over the phone. Experience resolving internet, network, and telephone connectivity problems. Demonstrated teamwork and customer service skills in a fast-paced, multitasking environment. Ability to lift and transport moderately heavy objects such as computer and peripherals. Use of own vehicle. Detail-oriented, well-organized, and accurate. Ability to work as a member of multidisciplinary groups as well as work independently with minimal supervision. Driving License Required? Yes