State of Massachusetts IT Program Lead - Bureau of Infectious Disease and Laboratory Science (BIDLS) in Boston, Massachusetts

The Program Lead will work closely with Business units at MDPH and EHS Information Technology leadership to develop and drive short-term and long-term projects. The Program Lead is responsible for understanding the specific IT goals / needs, budgets, and interests of MDPH bureaus and offices and how these relate to this transition, while ensuring compliance with IT policies and procedures. The Program Lead, with direction from the EOHHS IT Director of Application and Compliance, will assure that all DPH solutions are designed, developed, and supported in accordance with EHS IT policies and procedures. This position reports to the Director of DPH Applications and Compliance with a dotted line report to the appropriate Business Lead.

The Program Lead oversees and directs the IT application support and project management teams comprised of both contractors and State employees. Duties include ensuring proper project governance, project monitoring, issue tracking, implementing corrective actions, status reporting, management and supervision of IT support staff, and ensuring the completion of all project deliverables on time and on budget.

The Program Lead directly coordinates and monitors the operational and project activities of others involved, external providers, and internal IT support staff, providing mentoring and training as required. The Program Lead is responsible to ensure the high availability of all business applications through adherence to all EOHHS and ITD PMO, Security, Quality Assurance, Change Management, and Release Management practices. He/she is responsible for effectively allocating resources, prioritizing workload, monitoring systems and staff performance, and acting as liaison between Business partners and EHS IT, and providing expertise in all business, application and IT related matters.


  • In collaboration with IT and Bureau/Office management, is responsible for assisting DPH with its short and long term plans for one or more projects.

  • Accountable for the ensuring that production and project support services meet and\or exceed the business applications support level agreement objectives.

  • Responsible for managing application upgrades & migration activities, business requirements, deadlines, and meeting business and IT objectives.

  • Responsible for both direct project management of projects, as needed, as well as program oversight of projects managed by additional PMs as required.

  • Responsible to ensure all Master Agreements (MA), Requests for Response (RFR) and procurements meet EOHHS, the Commonwealth of Massachusetts, and federal funding agency guidelines.

  • Responsible for documenting supporting policies, processes, and procedures especially where they are lacking. Create and maintain written procedure manuals.

  • Maintain professional interaction with internal & external teams, management, other organization service units, federal funding agencies and with end users.

  • Provide EHS IT staff with guidance and leadership which results in successful completion of their work. Ensure adherence and compliance to department policies, guidelines and objectives.

  • Ensure that workload is appropriately delegated to staff; and that necessary follow-up and review is conducted. Regular meetings are held with staff, individually and collectively, to provide information and direction. Clear goals and responsibilities for staff are established.

  • Ensure that staff performance is monitored and evaluated, and that appropriate feedback and instructions are provided. Maintain a work setting which builds a strong sense of teamwork and purpose.

Preferred Qualifications:

  • Bachelor’s degree in Computer Science, Computer Information Systems, Information Management or equivalent work experience

  • Strong project management skills and understanding of project management and software development lifecycle methodologies.

  • Strong understanding of testing methodologies for functional, systems, integration, performance and UAT.

  • Able to foster a collaborative work environment and demonstrate excellent leadership skills.

  • Possess strong organizational, presentation and customer service skills.

  • Possess excellent problem-solving, analytical and time management skills.

  • Excellent oral and written communication skills and an ability to work well within a team and project environment.

  • Proven track record in driving complex system integration projects and converting / transitioning / consolidating businesses to new application platforms. Experience maintaining operational confidentiality of sensitive information.

  • Experience managing other data related projects a plus.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit click on "Information for Job Applicants".

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please the contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

*An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Information Systems and Technology

Organization: *Exec Office Of Health and Human Services

Title: IT Program Lead - Bureau of Infectious Disease and Laboratory Science (BIDLS)

Location: Massachusetts-Boston-305 South Street

Requisition ID: 180008DI