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State of Massachusetts IT Program Lead in Boston, Massachusetts

_About the Organization:_

The Executive Office of Health and Human Services (EOHHS is the largest secretariat in state government and is comprised of 12 agencies. EOHHS’s efforts are focused on the health, resilience, and independence of residents of the Commonwealth. The Agency of the Department of Public Health (DPH) promotes the health and well-being of all residents by ensuring access to high-quality public health and healthcare services, and by focusing on prevention, wellness, and health equity in all people.

Under DPH, is The Bureau of Health Professions Licensure (HPL) which oversees the licensing of health care professionals in the state of Massachusetts and through their Drug Control Program and Prescription Monitoring, promote access to safe and effective pharmaceutical care services in Massachusetts. The Drug control Program under HPL works to protect consumers against fraud, deception, and unsafe practices in the distribution, handling, and use of pharmaceuticals and medical devices. The Prescription Monitoring Program tracks statewide Schedule II-V prescriptions. With this system in place, practitioners are provided the tools they need to make the best clinical decisions.

_About the Role:_

The Program Lead will work closely with the Business at the Bureau and EHS Information Technology leadership to proactively identify, develop, and drive short-term and long-term application strategies. The Program Lead is responsible for understanding the specific IT goals / needs, budgets, and interests of the business bureau/program and how these relate to their particular application portfolio, while ensuring compliance with IT policies and procedures. The Program Lead, with direction of the EOHHS IT Director of Application and Compliance will assure that the Program applications are designed, developed, and supported in accordance with EHS IT policies and procedures. This position reports to the Director of DPH Applications and Compliance.

The Program Lead oversees and directs the IT application support and project management teams comprised of both contractors and State employees. Duties include ensuring proper project governance, project monitoring, issue tracking, implementing corrective actions, status reporting, management and supervision of IT support staff, and ensuring the completion of all project deliverables on time and on budget.

The Program Lead directly supervises and monitors the operational and project activities of Project Managers and Application Leads, external providers, and internal IT support staff, providing mentoring and training as required. The Program Lead is responsible to ensure the high availability of all business applications through adherence to all EOHHS and ITD PMO, Security, Quality Assurance, Change Management, and Release Management practices. He/she is responsible for effectively allocating resources, prioritizing workload, monitoring systems and staff performance, and acting as liaison between Business at Bureau and EHS IT, and providing expertise in all business, application and IT related matters.

_Key Responsibilities:_

  • Continually improve and monitor operational, project, and business processes; including applying for federal grants, budget monitoring, procurement and contract management

  • Work with Management in the development and implementation of the DPH IT Governance, Communication, and Continuous Service Improvement Strategies, which requires participating in or conducting ongoing Information Technology Roadmap workshops

  • Conduct, review, and approve performance appraisals, provide training, and mentor members of the application support and project management teams

  • Ensure that production and project support services meet and\or exceed the business applications support level agreement objectives

  • Manage application upgrades & migration activities, business requirements, deadlines, and meeting business and IT objectives

  • Responsible for both direct project management of projects, as needed, as well as program oversight of projects managed by additional PMs as required

  • Ensure all Master Agreements (MA), Requests for Response (RFR) and procurements meet EOHHS, the Commonwealth of Massachusetts, and federal funding agency guidelines

  • Document supporting policies, processes, and procedures especially where they are lacking; creating and maintaining written procedure manuals

  • Maintain professional interaction with internal & external teams, management, other organization service units, federal funding agencies and with end users.

  • Provide MIS staff with guidance and leadership that result in successful completion of their work; ensuring adherence and compliance to department policies, guidelines and objectives

  • Workload is appropriately delegated to staff; necessary follow-up and review is conducted. Regular meetings are held with staff, individually and collectively, to provide information and direction. Clear goals and responsibilities for staff are established.

  • Monitor and evaluate staff performance; provide appropriate feedback and instructions

_Required Skills, Knowledge and Abilities:_

  • Bachelor’s degree in Computer Science, Computer Information Systems, Information Management or equivalent work experience

  • 5 years of increasingly responsible experience, including experience successfully managing various projects

  • Outstanding grasp of information technology concepts and processes with a demonstrated aptitude for effective leadership of staff.

  • Strong issue & problem management skills, including root cause analysis and troubleshooting skills

  • Capable of working independently or as part of a large team

  • Demonstrated leadership with strong organizational, presentation and customer service skills

  • Experience working in a PMO environment with Project Portfolio Management experience

  • Understanding of software development lifecycle methodologies

  • Demonstrated ability to conduct detailed planning, perform risk assessments, and successfully mitigate project risks

  • Ability to relate IT program priorities to the Business

  • Knowledge of programming languages

  • Ability to create technical documentation

  • Experience in creating use and test cases

  • Ability to work with other groups to resolve issues

  • Excellent written and oral communication skills

  • Strong understanding of testing methodologies for functional, systems, integration, performance and UAT

  • Able to foster a collaborative work environment and demonstrate excellent leadership skill

  • Familiar with standardized Project Management methodologies

  • Process redesign experience

_Preferred Skills, Knowledge and Abilities:_

  • Healthcare project management experience

  • PMP certification

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/coriand click on "Information for Job Applicants".

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #2.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least (A) five years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least three years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.

SUBSTITUTIONS:

I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*

II. A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

III. A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

IV. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*

V. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming maybe substituted for a maximum of one year of the required (A) experience.*

VI. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitution will be allowed for more than two years of the required (A) experience.

NOTE: No substitution will be allowed for the three years of the required (B) experience.

Special Requirements: None.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Information Systems and Technology

Organization: *Exec Office Of Health and Human Services

Title: IT Program Lead

Location: Massachusetts-Boston-239 Causeway Street

Requisition ID: 200005CX

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