Massachusetts Information Technology Jobs

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Director

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, youll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

This position will be part of PwC IT Services (US) LLC, a member of the PwC network of firms. PwC IT Services (US) LLC (a wholly owned subsidiary of PwC IT Services Limited) provides technology services to other PwC member firms. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Support team to disrupt, improve and evolve ways of working when necessary.

• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.

• Identify gaps in the market and spot opportunities to create value propositions.

• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.

• Create an environment where people and technology thrive together to accomplish more than they could apart.

• I promote and encourage others to value difference when working in diverse teams.

• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.

• Influence and facilitate the creation of long-term relationships which add value to the firm.

• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Year(s) of Experience:

8 year(s) of relevant experience in progressive roles leading IT operations quality control, process improvement, and compliance.

Preferred Qualifications:

Degree Preferred:

Bachelor's Degree

Preferred Fields of Study:

Information Technology,Computer Systems Analysis,Management Information Systems,Systems Engineering

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities as a team leader emphasizing the following areas:

• Managing relationships and activities required for planning and implementation of Disaster Recovery (DR) function;

• Developing and implementing a functional DR program which includes developing and maintaining DR policies, standards, procedures, and guidelines;

• Coordinating with the Business Continuity function and participating in appropriate business unit and development planning meetings and activities;

• Facilitating timely identification, escalation, resolution, and follow-up for all outstanding issues including those identified from testing or actual incidents;

• Leading efforts improving, enhancing, formalizing, and standardizing DR processes, including tracking and reporting of DR measures and KPIs;

• Assuming a leadership role in developing, coordinating, and maintaining comprehensive data center recovery plans and testing program, to establish the ability to recover in the event of an unforeseen disruption to technology services, facilities, systems, or applications;

• Performing periodic reviews of existing Disaster Recovery Plans and report to management on any improvements that need to be made;

• Directing the vendor management of service providers who help with sustaining and improving the organization's disaster recovery capabilities;

• Coordinating response and recovery activities and status communications in the event of a major incident;

• Serving as lead in internal and external DR audit requests;

• Possessing Cloud DR planning and testing experience;

• Identifying the critical processes and systems (including 3rd party services) that are core to the firm's continued business operations;

• Planning and executing disaster recovery testing to establish the security and integrity of critical business processes; and,

• Providing and executing a methodology to oversee compliance with corporate IT DR and Business Continuity standards across the network.

This is a U.S. based role and PwC IT Services (US) LLC does not intend to hire external job seekers who will need, now or in the future, PwC IT Services (US) LLC sponsorship through the H-1B lottery.

All qualified applicants will receive consideration for employment at PwC IT Services (US) LLC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC IT Services (US) LLC is proud to be an affirmative action and equal opportunity employer.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

December 4, 2024

All qualified applicants will receive consideration for employment at PricewaterhouseCoopers ITServices (US) LLC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PricewaterhouseCoopers ITServices (US) LLC is proud to be an affirmative action and equal opportunity employer.

Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.