Related Partners IT Support Specialist in Boston, Massachusetts

Related Beal, the Boston office of Related Companies, is a fully integrated real estate firm focused on development and investment opportunities in Boston and the surrounding region. Related Beal leverages a national real estate platform with expertise across all assets classes and storied local experience in life sciences, residential, hotel, and commercial development, construction, brokerage and property management.

Related Beal has developed or is in the process of developing some of the most recognized buildings in the area, including The Clarendon and One Back Bay, The Arlington, Lovejoy Wharf, Congress Square and Converse’s world headquarters.

Related Beal’s corporate office is located at 177 Milk Street in Boston.

The IT Support Specialist will be responsible for the smooth operations of Related Beal, which employs 85 employees in multiple offices throughout Massachusetts. This role will be responsible for the migration of the current network infrastructure to Related NY’s network infrastructure, as well as to ensure the stable operation and support of the network, of the AV/Presentation equipment, and of all users’ PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms. This role will provide assistance to the remote support team with hardware and software installations and troubleshooting. This role will be in a fast-paced environment, across multiple offices, with low supervision and the candidate is expected to be self-sufficient. The position is based in Related Beal’s Boston corporate office.

  • Provide helpdesk support to 85 end users across multiple offices

  • Act as point of escalation for all troubleshooting and support of office staff for IT matters

  • Manage all phone systems, upgrades, maintenance in the Boston office

  • Asset management, including maintenance of network component inventory, printers and other hardware items

  • Assist with managing network hardware, including routers, switches, hubs, and UPSs to ensure network connectivity of all workstations

  • Responsible for installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software and peripheral devices

  • Liaison and oversee new office build-outs including construction offices, temp-leasing offices and management offices

  • Support network design and assist with network maintenance tasks

  • Assist to source, review and negotiate with vendors, outsourcers, and contractors for implementation services

  • Must have a minimum of 6+ years working within Information Technology in a fast-paced environment

  • Must have technical experience supporting teams of at least 100 employees

  • Strong analytical and problem-solving skills

  • Must have very strong customer service and communications skills, with demonstrated ability to successfully handle conflict and be able to maintain calm in stressful situations

  • Good working and technical knowledge of systems administration, networking, systems and network security

  • Good working knowledge of workstation and server operating systems, server tools and utilities, and server data backup and restore

  • On-Call 24x7

  • Bachelor’s Degree in Computer Science or related field or equivalent work experience

  • One or more of the following preferred: Microsoft Certified Systems Administrator (MCSA), Citrix Certified Associate (CCA), VMWare Certified Professional (VCP), Cisco Certified Network Associate (CCNA)

External Company Name: Related Partners, Inc.

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