State of Massachusetts IT Support Specialist in Boston, Massachusetts

* *ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):https://careers-publiccounsel.icims.com/jobs/1662/it-support-specialist---end-users-computing-support/job **




The Committee for Public Counsel Services is seeking applications for an IT Support Specialist (End-Users Computing Support) position to work diretly with staff viaphone, email, and in-person to address staff technology challenges and deliver new technology. This position is part of the infrastructure team.

DIVERSITY AND INCLUSION MISSION STATEMENT

CPCS is committed to protecting the fundamental constitutional and human rights of its clients by providing zealous advocacy, community-oriented defense, and excellent representation. In fulfilling its mission, CPCS is committed to fostering diversity at all levels of the agency. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. In striving always to achieve those goals, CPCS embraces diversity and inclusion as core values and is steadfast in our commitment to: (1) ensuring that CPCS management and staff members represent a broad range of human difference and experience; (2) providing a work climate that is respectful and that supports success; and (3) promoting the dignity and well-being of all staff members. CPCS's leadership is responsible for ensuring excellence, diversity, and inclusion. Our ability to achieve these goals depends on the efforts of all of us.

_Agency Overview_

The Committee for Public Counsel Services (CPCS) is the state agency in Massachusetts responsible for providing legal services to indigent persons in criminal and civil matters in which the law requires the appointment of counsel for any person who cannot afford to retain counsel. The agency provides representation in criminal, delinquency, youth offender, child welfare, mental health, sexually dangerous person and sex offender registry cases, as well as appeals and post-conviction cases related to those matters. CPCS is an equal opportunity employer.

The Information Technology Division enables and enhances the Agency’s abilities to deliver our mission and serve our clients. The Information Technology Division performs this function by delivering technology capabilities for Agency staff and private counsel partners.

_Position Overview_

This role is a frontline position working directly with staff via phone, email, and in-person to address staff technology challenges and deliver new technology. This position is part of the infrastructure team.

This position, in conjunction with other infrastructure staff, responds to helpdesk inquiries in addition to project-based work. In addition to addressing helpdesk queries and deliver / setup new end-user technology, this position will deliver technology projects to address Agency priorities (and as a mechanism to provide career development for the individual in this role).

The person in this role must be comfortable with working directly with non-technical staff at the Agency and problem solving with staff of varied technical knowledge.

This position is expected to travel to various offices around the Commonwealth. Travel is estimated up to 40% of working hours.

_Responsibilities_

  • End-user desktop hardware, software, printing, networking, VPN and internet support, including troubleshooting, instruction, and upgrades in a Windows environment

  • Network, hardware and software support at field offices in each county supported by the Agency in Massachusetts

  • Technical support to end users via telephone, email, remote login or in person

  • Track and resolve user issues in a timely fashion and escalate where necessary

  • Set up new computers and network servers and upgrade existing devices

  • Support setup of mobile devices

  • Configure end-user peripherals

  • Build and repair computers and troubleshoot hardware and software issues

  • Install print drivers and troubleshoot printing and scanning problems with copy machines

  • Proactively identify solutions to improve end-user experience and Agency technology profile

  • Identify new technologies for the Agency that can improve IT operations or end-user effectiveness

  • Update and install virus protection and remove viruses when necessary

  • Special technology projects

  • Troubleshoot routers, switches, high-speed ISP connections

  • Other duties as assigned


_Minimum Entrance Requirements_

  • Associates degree in computer science or related field or comparable experience

  • 2 years’ experience in technical help desk and technical customer service, including support and troubleshooting of the Microsoft suite (Windows 7, Windows 10, Windows Server 2008-2016, Office)

  • 2 years’ experience troubleshooting hardware, software, and network problems both remotely and in person in a Windows environment

  • 2 years’ experience providing support to non-technical people on-site and over the phone

  • 2 years’ experience managing small project

  • Valid driver’s license with the ability to use a reliable personal vehicle for transportation on a reimbursable basis. Travel is estimated up to 40% within the Commonwealth

_Qualifications/Skills_

  • Ability to work responsibly without direct supervision

EEO Statement

The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Director of Human Resources Management, Lisa Bacon, atlbacon@publiccounsel.net

* *ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):https://careers-publiccounsel.icims.com/jobs/1662/it-support-specialist---end-users-computing-support/job *

Job: *Legal Services

Organization: *Committee for Pub Counsel Srvc

Title: IT Support Specialist

Location: Massachusetts-Boston - 44 Bromfield Street

Requisition ID: 190000BY