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Humana Lead, IT Risk and Compliance - Business Managed Technology in Boston, Massachusetts


The Lead, IT Risk and Compliance - Business Managed Technology is primarily focused on identification, risk assessment, monitoring, and controls for Citizen Development (aka IT Outside of IT, aka User Development Outside of IT (UDOIT)). You will work on problems of diverse scope and complexity, ranging from moderate to substantial. You will lead high impact initiatives within IT as well as cross-functionally across Humana. Expect there to be special projects, metrics and reporting, contribution to strategy, process definition and implementation, and meeting facilitation with leadership across Humana. You will research new detection and monitoring channels for IT Outside of IT, assist in development of operational strategy for IT Outside of IT governance, and develop and implement processes to assess and mitigate risks. This position is responsible for the IT Outside of IT (aka User Development Outside of IT - UDOIT) Governance, Risk and Compliance efforts for technology use outside the controls of IT. It will involve strategy, mentoring, knowledge share, and fostering collaboration.


The Lead, IT Risk and Compliance - Business Managed Technology works with all parts of IT and the business to identify risks, ensuring that the appropriate controls exist and operate effectively, and that risks related to the technology are communicated and understood. You will advise executives to develop functional strategies (often segment/product specific) on matters of significance. The Lead exercises independent judgment and performs decision making on complex issues, requiring analysis of variable factors and determining the best course of action, and works under minimal supervision. Your will leverage various methods of detecting IT Outside of IT, and take action with business and IT partners to mitigate risk. This position is responsible for the IT Outside of IT Governance, Risk and Compliance efforts for technology development and/or support outside the controls of IT. This position may have direct reports, and even in an informal leader capacity, will be responsible for mentoring, knowledge share, and fostering collaboration across the team.

Additional Job Description:

You will:

  • Work with senior management across Humana including VPs and above to understand business managed technology and prepare detailed and thorough recommendations on findings and methods to mitigate risk

  • Contribute to the development and implementation of risk detection capabilities

  • Monitor processes and results for efficiency, quality and drive evolution of processes and strategy to meet changing needs

  • Perform risk assessments and review of controls, identifying risks related to business managed technology

  • Lead various IT Outside of IT cross functional (across Humana) efforts to reduce technology risk

You and your team will:

  • Perform research, risk assessment, and deep analysis of business technology

  • Leverage the channels business uses to obtain or implement technology, monitoring for risk and taking action as needed

  • Insert appropriate control points on business obtained technology

  • Enhance the IT Outside of IT governance, risk and control processes to align to changing technology risks and expanded program scope

  • Develop and communicate requirements for business managed technology, providing education as needed

Required Qualifications

  • Bachelor's degree or equivalent experience

  • 8+ years of technical and business experience

  • 2+ years of project leadership experience

  • Excellent communication skills, both oral and written

  • Solid understanding of diverse technologies, software and citizen development capabilities

  • Ability to work well under pressure to meet deadlines

  • Strong analytical and problem solving skills

  • Process development and implementation experience

  • Experience collaborating, influencing and facilitating meetings with Director level and above

  • Ability to demonstrate advanced emotional, situational, and social intelligence

Preferred Qualifications

  • Prior demonstrated experience with audit, compliance or assurance

  • Possess a solid understanding of Humana's operations, technology, communications and processes

  • Ability to work in a fast paced, dynamic and changing environment while managing multiple projects simultaneously

  • Past experience with Shadow IT, Citizen Development, or Digital Transformation

  • Project management/leadership experience

  • Experience working in both business operations and technology

Overview :

This person is part of a team that implements and operates an enterprise-wide process that:

  • Enhances our ability to coach, educate, and strengthen collaborative relationships between IT and Business

  • Reduces Humana technology risks by identifying and assessing technology related activities that occur outside of Corporate IT

  • Stays abreast of best practices related to IT Outside of IT activities

Additional Information:

Humana Vaccination Statement

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

  • Satellite and Wireless Internet service is NOT allowed for this role.

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI - EL1

Scheduled Weekly Hours