Humana Lead, IT Risk and Compliance - Business Managed Technology in Boston, Massachusetts
The Lead, IT Risk and Compliance - Business Managed Technology is primarily focused on identification, risk assessment, monitoring, and controls for Citizen Development (aka IT Outside of IT, aka User Development Outside of IT (UDOIT)). You will work on problems of diverse scope and complexity, ranging from moderate to substantial. You will lead high impact initiatives within IT as well as cross-functionally across Humana. Expect there to be special projects, metrics and reporting, contribution to strategy, process definition and implementation, and meeting facilitation with leadership across Humana. You will research new detection and monitoring channels for IT Outside of IT, assist in development of operational strategy for IT Outside of IT governance, and develop and implement processes to assess and mitigate risks. This position is responsible for the IT Outside of IT (aka User Development Outside of IT - UDOIT) Governance, Risk and Compliance efforts for technology use outside the controls of IT. It will involve strategy, mentoring, knowledge share, and fostering collaboration.
The Lead, IT Risk and Compliance - Business Managed Technology works with all parts of IT and the business to identify risks, ensuring that the appropriate controls exist and operate effectively, and that risks related to the technology are communicated and understood. You will advise executives to develop functional strategies (often segment/product specific) on matters of significance. The Lead exercises independent judgment and performs decision making on complex issues, requiring analysis of variable factors and determining the best course of action, and works under minimal supervision. Your will leverage various methods of detecting IT Outside of IT, and take action with business and IT partners to mitigate risk. This position is responsible for the IT Outside of IT Governance, Risk and Compliance efforts for technology development and/or support outside the controls of IT. This position may have direct reports, and even in an informal leader capacity, will be responsible for mentoring, knowledge share, and fostering collaboration across the team.
Additional Job Description:
Work with senior management across Humana including VPs and above to understand business managed technology and prepare detailed and thorough recommendations on findings and methods to mitigate risk
Contribute to the development and implementation of risk detection capabilities
Monitor processes and results for efficiency, quality and drive evolution of processes and strategy to meet changing needs
Perform risk assessments and review of controls, identifying risks related to business managed technology
Lead various IT Outside of IT cross functional (across Humana) efforts to reduce technology risk
You and your team will:
Perform research, risk assessment, and deep analysis of business technology
Leverage the channels business uses to obtain or implement technology, monitoring for risk and taking action as needed
Insert appropriate control points on business obtained technology
Enhance the IT Outside of IT governance, risk and control processes to align to changing technology risks and expanded program scope
Develop and communicate requirements for business managed technology, providing education as needed
Bachelor's degree or equivalent experience
8+ years of technical and business experience
2+ years of project leadership experience
Excellent communication skills, both oral and written
Solid understanding of diverse technologies, software and citizen development capabilities
Ability to work well under pressure to meet deadlines
Strong analytical and problem solving skills
Process development and implementation experience
Experience collaborating, influencing and facilitating meetings with Director level and above
Ability to demonstrate advanced emotional, situational, and social intelligence
Prior demonstrated experience with audit, compliance or assurance
Possess a solid understanding of Humana's operations, technology, communications and processes
Ability to work in a fast paced, dynamic and changing environment while managing multiple projects simultaneously
Past experience with Shadow IT, Citizen Development, or Digital Transformation
Project management/leadership experience
Experience working in both business operations and technology
This person is part of a team that implements and operates an enterprise-wide process that:
Enhances our ability to coach, educate, and strengthen collaborative relationships between IT and Business
Reduces Humana technology risks by identifying and assessing technology related activities that occur outside of Corporate IT
Stays abreast of best practices related to IT Outside of IT activities
Humana Vaccination Statement
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
#LI - EL1
Scheduled Weekly Hours
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