UKG (Ultimate Kronos Group) Lead Partner Delivery Assurance Manager in Boston, Massachusetts
Lead Partner Delivery Assurance Manager
Travel Amount Required:
Up to 25%
USA - USA - Remote
Description & Qualifications
UKG is looking to add a Lead Delivery Assurance Manager to our Enterprise HCM team and in this role you will be expected to partner with both internal team members and UKG subcontractors to ensure delivery of all aspects of a product or service offering for UKG customers is successful. In this role you’ll be responsible for engaging partners to help manage engagements and backlog: monitoring project assignments, forecasting, system updates, and overall customer satisfaction while working to allow UKG partners the necessary autonomy to be successful.
•Evaluates what drives the business and effectively advises on business decisions
•Understands some of the UKG specific solutions to offer guidance and best practice recommendations to partners
•Accurately estimate the time necessary to complete key customer and internal milestones and effectively guide the partner in communication with the client
•Understand and practice project management methodologies
•Effectively identify and influence key decision makers internally & externally
•Understand and analyze the expected outcomes of the partner and internal resources, learning to apply project management and business relationship skills to meet project requirements
•Maintain composure during stressful situations while effectively managing conflicts with internal or external customers by reading the situation quickly and helping others find common ground or involving appropriate individuals for guidance
•Escalate project risks and issues; and has ability to articulate them without bias
•Present to senior leaders
•Identify others for advice and solutions on how to manage customer or internal expectations related to his/her specialized area
•Effectively negotiate in tough situations with both internal and external groups related to specialized area
•Broad knowledge of Payroll, Scheduling, Time & Labor management, or similar domain knowledge required
•Experience working with UKG such as UKG Dimensions and UKG Pro strongly desired
•Experience working with internal and external teams across the global
•Experience managing an implementation team and/or large software projects
•Strong analytical skills with experience scheduling, preparing, and delivering presentations and status reports
•Superb written and oral communication skills
•Strong leadership skills with the ability to work as part of a project team
•Ability to perform multiple tasks ranging from account management to coaching other team members
•Experience with cloud-based software preferred
•Ability to operate successfully in a remote environment
•Ability to travel up to 25%
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement .
View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Colorado Pay Law
If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to UKGcareers@ukg.com
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.
UKG (Ultimate Kronos Group)
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