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Lumen Lead Product Manager - Smartphone Applications in Boston, Massachusetts

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Digital Product team is looking for a Product Manager to help grow and evolve CenturyLink’s smartphone apps. This highly motivated business leader can bring fresh ideas and partner with business partners, engineers and developers on innovative concepts, design and enable proof of concepts and experimental tests, introduce modern technical capabilities, learn and collaborate with experts to relentlessly ideate, provide insights and facilitate the process that turn opportunities into reality, and be a supportive business partner. We want to move fast, build the best services possible, and always be looking to the future.

This role will suit those with a multidisciplinary skill set who are always seeking to improve the performance and availability of our technology stack to meet frequently contradictory expectations in short time frames. This is a small team and your ability to flexibly collaborate, to sometimes lead and sometimes follow, will be appreciated.

The Main Responsibilities

• Be curious. Be open. Think. Read. Experiment.

• Drive creative conversations, rooted in a strong understanding of what’s practical, present proposals and findings, socialize emerging opportunities to leaders, including ROI estimates.

• Groom capabilities backlog, deliver experience maps, represent product in PI Planning and other IT activities.

• Advocate for best practices and standards and raise expectations.

• Partner with Digital Communications Team on messaging, outreach, and alerting.

• Overcome objections and entrenched hurdles, build bridges, form partnerships.

• Provide insights to the Agile development team and stakeholders throughout.

• Know and provide expertise on our client device demographics quarterly.

• Work with other product leaders and stakeholders to contribute to your area of the team road map

• Ensure continual evolution of product and culture, advocate taking calculated risks.

• Research competitive offerings, industry trends, technology

• Influence product strategy to assess value, develop recommendations

• Ensure handoffs and communication to implementation teams is streamlined for efficiency

• Create plans to scale rollout of successful innovations, take point on smooth decommissioning and cleanup of trials

What We Look For in a Candidate

• 10+ years of digital product experience

• A passion for delivering delightful digital experiences

• Experience defining and supporting product strategy and product planning

• Ability to research, understand and discuss technical concepts and ideas with delivery teams

• Ability to conceptualize full-stack technologies and troubleshoot errors

• You know how to work well with multiple stakeholders and technical partners on agile teams

• Able to proactively juggle multiple tasks, meetings and priorities while staying laser focused on your fundamental goal of serving customers

• Experience in building intuitive and engaging user experiences

• Strong analytical and date driven decision-making skills to drive execution

• Excellent communication and interpersonal skills to communicate with stakeholders

• Ability to work with remote teams

• Project management experience a plus

What to Expect Next

Requisition #: 267551

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.