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TIAA Lead UX Designer - Content Strategy in Boston, Massachusetts

Lead UX Designer

Designs and implements effective AI solution architecture utilizing approaches of various AI technologies and methods to address clients' business problems and needs, while complying with company's strategies and business goals.

Key Responsibilities and Duties

  • Collaborating internally and with clients to understand and assess customer business requirements; defining the architectural framework of AI solutions to meet business needs.

  • Leading team to build and deploy highly scalable and secure AI platforms, applications, and systems that run in various cloud infrastructures and AI devices successfully.

  • Developing architecture specification and reviewing technical and configuration documentation for all users (customers, engineering teams, product teams); resolving AI solution deployment issues.

  • Establishing trusted advisory stakeholder relationships, and acting as SME for AI related products and services in specific verticals; staying current on the latest AI technologies and tools.


  • 5 Years Required; 7 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


This role provides both content strategy and editorial services to support a range of digital design work (for both desktop and mobile). We’re looking for individuals who have experience writing about complicated financial topics and transactions in a human, easy-to-understand way.


  • Write new and edit existing copy for digital and mobile user experiences

  • Understand best practices across different media

  • Create consistent, on-brand messaging for various TIAA audiences (e.g., customers, client organizations and industry consultants)

  • Create documentation to help communicate the experience to the project team, UX team, legal and development teams

  • Create documentation to help communicate the accessibility requirements and recommendations to the project team, UX team, legal and development teams


  • 5+ years of experience writing digital content

  • Experience providing web content strategy, site audits, and analysis

  • Experience developing and delivering content strategy approaches

  • Experience working with legal and compliance for content approval

  • Experience writing within a UX team or digital agency

  • Financial industry and/or fintech experience

Preferred :

  • Experience writing for transactional experiences.

  • Comfort with agile is a plus.

Potential Salary: $115,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For residents of California, please click here ( to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here ( to access the EU / UK Pre-employment Notice.

For all other residents, click here ( to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.