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KPMG Manager, Deskside Services in Boston, Massachusetts

Business Title: Manager, Deskside Services

Requisition Number: 87425 - 39

Function: Business Support Services

Area of Interest:

State: MA

City: Boston

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Deskside Services to join our Digital Nexus technology organization.

Responsibilities:

  • Provide direction to Digital Desk staff in the troubleshooting, configuration, distribution and implementation of PC and MAC laptops/desktops

  • ​​Facilitate senior level troubleshooting and service and for any dispatched troubleshooting tickets

  • Work with peers within other functional groups or areas to ensure consistency and 'best practices' are executed; collaborate with peers of other groups in IT to ensure delivery of most effective support and services

  • Act as a leader on projects and operational activities to ensure processes are documented, implemented and monitored

  • Partner with other technology groups to define business problems and/or opportunities and identify alternatives to apply information systems and technology solutions

  • Ensure service delivery adherence to established service level agreements, through proactive monitoring and ongoing trend analysis

Qualifications:

  • Minimum five years of experience as a primary technical lead on medium to large size projects

  • Bachelor's degree from accredited college/university; Or equivalent work experience

  • Proficient in Microsoft SQL Server, SSIS (or similar ETL tool)

  • Experience with data warehousing technologies, data modelling and information architecture

  • Able to analyze, design, build, test and document complex data integration solutions

  • Understanding of resource management/utilization; capable of multi-tasking with specific focus on coordination

  • US Citizenship is required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

GL: 4

GF: 15310

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