Massachusetts Information Technology Jobs

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Business Manager, Federal Programs oversees the Business Management Office (BMO) responsible for the financial and administrative activities in support of the Air Force (AF) Base Infrastructure Modernization Program (BIM) and has overall accountability to the Lumen BIM Program Management Office (PMO). BIM is a multi-award indefinite delivery/indefinite quantity (ID/IQ) contract in support of AF Base Area Network (BAN) efforts to modernize and sustain approximately one-hundred and eighty-seven (187) installations globally over the ten-year period of performance. BIM will modernize the Non-classified Internet Protocol Router (NIPR) and Secure Internet Protocol Router (SIPR) BAN through a hybrid as-a-service model utilizing contractor provided networking services. The BAN architecture is comprised of wired network components, wireless network components, inside plant cabling, outside plant cabling, and distribution services. The contractor will modernize, operate, and maintain base network infrastructure to meet Service Level Agreements (SLAs).

The Main Responsibilities

• The Business Manager, Federal Programs is responsible for the functions that support the BIM PMO and provides support to the transition and operational aspects of the program. The role requires extensive experience leading matrixed, complex teams performing numerous awarded Task Orders simultaneously worldwide.

• Duties and Responsibilities

• Collaborates with the larger Eco to support pre-sales activities and oversees the Business Management Office.

• Responsible for functions that support the BIM PMO, such as: contracts, property management, vendor management, program control, technical writing, and Program document/data management.

• Manages the master library of all process and procedure documents, the Program SharePoint site and content, and all program documentation and government Program deliverables.

• Participates in the development of Public Sector business unit strategic plans and policies, by providing direction to BIM PMO managers and teaming partners to achieve business objectives.

• Plans, integrates, and directs cross-functional customer engagements at all levels by non-sales and sales teams to grow the business and ensure customer satisfaction.

• Directs development and implementation of processes and procedures to ensure efficient Task Order execution and addresses problems and deficiencies swiftly.

• Manages task orders with multiple financial constructs, including firm fixed price, cost plus fixed fee, cost plus award fee and cost reimbursable contract line-item numbers (CLINs).

• Manages large budgets and complex cost/spend plans. Provides guidance and direction to assigned Program Managers, Engineers, and Subcontractors to ensure all aspects of the program operate within established budgets and cost accounting practices.

• Ensures that all work performed meets the PWS requirements within the schedule and staffing constraints of the contract.

• Assesses and mitigates operational risks and issues requiring Director level approval authority.

• Develops customer driven methodologies, procedures, and systems to produce reports to measure program success and gains senior level customer support for same.

• Administratively manages PMO personnel

What We Look For in a Candidate

• Leads, directs, and approves Program Management Organization (PMO) contributions to contract and project proposals that cover the complete spectrum of the Lumen portfolio of products and services.

• Provides Lumen’s senior leader interface to customer on contract performance and service-related issues, resolves conflicts, and prioritizes response actions.

• Has a strong technical background that facilitates understanding of Government technical requirements and communication with the Government BIM PMO.

• Works closely with Government BIM PMO-specified personnel to facilitate effective planning and accomplishment of critical objectives in a timely manner.

• Provides proposal support, project scheduling (MS Project), operational support systems, ordering, inventory, transition/implementation performance reporting, budgeting/forecasting, training, customer care, operations, program management plans, change management plans, resource plans, quality assurance plans, and risk management plans.

• Directly interfaces with engineering, network management, and customer technical representatives to discuss technical project aspects.

• Responsible for reviewing/developing requirements and working with appropriate teams to answer proposal requirements resulting from government statements of work, task orders, and modifications.

• Prepare and present PowerPoint presentations and Program Management Reviews to the customer and upper-level management.

• Ensure the timely and accurate delivery of all assigned weekly, monthly, quarterly, semi-annual, and annual contract deliverables.

• Skills:

• Strategic visionary with exceptionally strong communication, persuasion, and analytical problem-solving skills.

• Experience leading full life-cycle development and implementation on large scale programs.

• Demonstrated ability to make decisive decisions at the strategic level and capability to provide tailored guidance and direction to achieve results.

• Strong team leadership skills. Proven ability to form and develop teams to achieve cooperation and synergy in a matrixed environment.

• Evidence of ability to shape teams with a commitment to company core values that outperform expectations with respect to assigned goals and objectives.

• Proven expertise in the management and control of large budgets and resources and demonstrated ability to multitask in a rapidly changing and dynamic environment.

• Education and Experience

• Bachelor’s degree with strong experience in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or equivalent work experience.

• Ten (10) to fifteen (15) years of experience (least three in a management position) in Program/Project Management leading organizations and managing complex networks preferably with the Department of Defense and specifically with DAF is desired.

• Project management experience specifically executing installation infrastructure modernization and sustainment support.

• Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation.

• Other Requirements

• Information Technology Infrastructure Library (ITIL) Certification,

• Secret Clearance with ability to be cleared for additional program access.

• Project Management Institute Program Management Professional (PMP) Certification.

• BISCI Registered Telecommunications Project Manager (RTPM) Certification a plus.

• Travel (up to 25%) is required

Legal Statements

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$94,420 - $157,370 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$99,390 - $165,640 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$104,360 - $173,930 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$109,330 - $182,220 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335936

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

94420

Salary Max :

182220

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

12/21/2024