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Beth Israel Deaconess Medical Center Manager - HR Systems in Boston, Massachusetts

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Manager - HR Systems

Department Description:This role is providing management on the HR Systems team.

Job Location:Boston, Massachusetts

Req ID:43354BR

Job Summary:The Manager of HRIS reports to the Director of HRIS and is responsible for aligning all HCM systems with the HCM operations/business plan along with the short and long-term strategy of the HR division. Ensure all HCM systems are designed and functioning to meet current and future objectives; working closely with other HR Managers and Directors to ensure ongoing support for systems and projects; analysis and recommendations of improved HR work processes; provision of reports, dash boards, and data analysis and analytics to support HR operations and meet regulatory and compliance requirements.

Essential Responsibilities:

  • Manage the HRIS team to improve capabilities and drive solutions that deliver an exceptional employee experience, support internal projects and initiatives. Assist in developing the strategy, planning and development of the HR systems road map which will include aligning Workday system.

  • Oversee and manage business relationships across all BILH entities, external entities, and vendors working closely with the members of the team having BRM responsibilities. Advise on best practices, recommending process improvements and implementing system enhancements that advance the goals of the business.

  • Oversee the processing and steps associated with Workday HCM, Non-Workday HR systems, Digitizing HR, HRIS Management, Analytics, Workforce Data, Compliance, Security Authorization, HR PMO, Change Management to meet the business needs.

  • Partner with the various teams across BILH and stakeholders to support business applications by advising on best practices, recommending process improvements and implementing system enhancements that advance the goals of the business.

  • Partner with HR COE's, HRSC, IT and other stakeholders toset direction for process improvement, release management, integration management, end-user troubleshooting, issue remediation, SLA, upgrades, change control, technology request assistance, escalation management, and security strategy.

  • Oversee and ensure the integrity of all HCM systems, provides reports and data support for HR, ensure data elements captured in the system are in compliance with Joint Commission and federal regulations.

  • Overall project management oversight and collaborating and coordinating key system-wide integration and transformation initiatives across all HCM/Pay, Financial, Supply Chain, IT functions.

  • Create a positive working environment culture, enriching team dynamics, focusing on attracting and retaining talent, enriching individual's career and skills, innovative thinking, elite performance, and focused on DEI initiatives.

  • Make recommendations and works towards continuous improvement in work process redesign to improve operations. Facilitate working sessions to gather business requirements, identify current business process challenges, and perform fit/gap assessment with the numerous HCM/FIN applications.

  • Identify current and emerging trends in staff data (retention, turnover, career paths, etc.) and be able to distill the key story and actions for leaders. Manage the delivery of HCM and analytics projects (on-time, on-budget, with high quality).

  • Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: 1-5

  • Has full responsibility for planning, monitoring and managing department budget.

Required Qualifications:

  • Bachelor's degree in IS/Electronics/Human Resources or other related field required. Master's degree preferred.

  • 8-10 years related work experience required and 0-1 years supervisory/management experience required

  • 8+ year¿s experience with progressive responsibility implementing, upgrading, maintaining, supporting, and analytics in PeopleSoft HCM applications or Workday HCM applications.

  • Superior knowledge of business processes, capabilities, and configuration options for PeopleSoft Human Resources and Workday HCM.

  • Advanced technical computer skills as required for technical support specific to functional area and related systems.

Preferred Qualifications:

  • Workday HCM/Pay design, configuration, test, and implementation experience. Proficiency with Workday Dashboards and reporting, PS/Query for troubleshooting, data validation, and ad-hoc reporting support.

  • Experience with Unions, Multiple Concurrent Jobs, Profile Management, EE and Mgr Self-Service, Position Management, Employee Reviews, Candidate Gateway, TA, TR. Learning, Talent Development; Payroll, Financial and Grant processing.


  • Decision Making:Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

  • Problem Solving:Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

  • Independence of Action:Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.

  • Written Communications:Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

  • Oral Communications:Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  • Knowledge:Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

  • Team Work:Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.

  • Customer Service:Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.Learn more ( about this requirement