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Sutherland Global Services Manager - IT BRM in Boston, Massachusetts

Manager - IT BRM




USA Offsite


USA Offsite

Job Description:

Sutherland is seeking a reliable and experienced individual to join us as Manager – IT BRM.

We are a group of hard-working and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Manager in this role get to:

  • Serves as single point I.T. contact for Business Partners on incidents, changes, projects and initiatives that require technology input. Coordinates closely across IT functional areas that are supporting Business

  • Complete ownership of IT CSAT, ensures CSAT is high and improving all the time

  • Understands business processes, capabilities and the technologies that support them.

  • Initiates actions required to define, maintain or improve service levels.

  • Expeditiously advocates for Business Partners within I.T. and I.T. to Business Partners.

  • Promotes effective teamwork and manage the resolution of interpersonal issues.


To succeed in this position, you must:

  • Bachelor’s degree in related discipline or equivalent experience required; Masters or MBA degree a plus

  • 5 to 8 years of experience in relevant field for Managers

  • Technical acumen in one or more technology discipline

  • Business acumen in at least one of the Business Partner domains

  • Proficient in Microsoft Office, Visio

  • Excellent written and verbal communication, including technical writing skills

  • Strong interpersonal / relationship management skills in building partnerships.

  • The ability to conduct cost/benefit analysis & business case development

  • Excellent analytical skill & problem solving approach

  • Leadership and Teamwork

  • Understanding of Basic Technology architecture like Network, Telecom, Server etc.

  • Understanding of BPO industry & outsourcing models

  • ITIL Fundamentals

  • Understanding of Project Management methodologies

  • Financial Management Understanding

Our Commitment

Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.