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Bain & Company Inc Manager, IT Product Management in Boston, Massachusetts


We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.


Working as a member of the Global Technology Services Group, the Technical Product Owner is a key leadership role supporting one of many IT Center of Excellence teams, delivering core technology capabilities to Bain such as Networking, Desktop Engineering and Cloud infrastructure. COE teams are suites of interconnected technology services that enable product/program delivery and the Technical Product Owner role represents the “voice of the customer”, serving as the bridge between products/programs and the COE team. They own the ‘what’ of the work taken on by their team and spend half their time with stakeholders (senior product management, product teams and other customers) identifying potential product backlog items. The Technical Product Owner is responsible for the prioritization of requests (external and internal to CoE team) to maximize the flow of work through the team and to deliver core technology capabilities to customers.


Customer and stakeholder engagement

  • As the voice of the Product Owners for IT Product teams, the Technical Product Owner acts as the main point of contact with stakeholders and agile team;

  • advocate of quality solutions that delight customers

  • Advises the COE Technical Manager on the strategy utilizing understanding of Bain’s IT environment and product teams’ needs

  • Engages with product teams, program leads and technical manager to have broad insight into variety of customer needs, importance and urgency in relation to their team’s capabilities and capacity

  • Understand company strategy and department priorities to inform prioritization of requests (external and internal to COE team) to minimize overall lead time for work getting delivered

  • Builds relationships at varying levels of the organization, including but not limited to, Group and Department Heads, Executive Leaders, and other subject matter experts

  • Work cross-functionally with Product Owners and other Technical Product Owners to identify dependencies, risks, plan initiatives, and deliver on larger program initiatives

Technical capability delivery

  • Defines the ‘what’ that the agile COE team is working on by creating and maintaining the product backlog that clearly communicates customer/stakeholder needs to the agile team; works with team interactively to clarify stories as needed

  • Synthesizes day-to-day operational tasks, larger program initiatives and items from the team’s technical roadmap into product backlog items that team can pick up and complete

  • Ruthlessly prioritizes all product backlog items to minimize average lead time on work requests

  • Communicates timing and scope

  • Reviews and assesses completion and delivery of work to customers

  • Leads specific team meetings and empowers the team to test and learn

  • Conducts user testing sessions with customers to gain insights and validate assumptions, as appropriate

  • Collects feedback to filter into future enhancements

  • Other tasks as assigned


  • Bachelor’s degree with a focus in Business and/or computer related field preferred or equivalent experience

  • 5-8+ years of progressive experience

  • 1-3 years’ experience in a product strategy role or 3-5 in a requirements role (e.g. BA)

  • 1+ years’ experience leading a team of 5+ people preferred

  • 3+ years’ working with technical teams

  • Experience with agile development and writing user stories; Product Owner Certification preferred

  • Experience in a professional services environment

  • Strong communication skills, can explain complex requirements to engineering team or propose strategic direction to leadership team

  • Proven critical thinker and subject matter expert, highly valued within a team and throughout an organization

  • Ability to influence cross-functional teams and create a consensus between stakeholders

  • Ability to develop productive working relationships with both technical and non-technical partners, across all levels of the organization

  • Ability to understand complex business needs, competitive offerings, and industry trends and translate them to customer-facing solutions

  • High performance standards as demonstrated by academic or previous job experience


Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest over $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial and social equity, economic development and the environment. Since our founding in 1973, we have measured our success by the success of our clients. We proudly maintain the highest level of client advocacy in the industry, and our clients have outperformed the stock market 4-to-1.

External Job Title: Manager, IT Product Management

ID: 2021-5416

Post: External Career Portal: 6/9/2021

External Company Name: Bain & Company Inc

External Company URL:

Street: 131 Dartmouth Street