Ensono Manager, Mainframe Operations in Boston, Massachusetts
Manager, Mainframe OperationsRemote - United StatesJR008775
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.
We're broken out the responsibilities of the Manger, Mainframe Operations role into a four different categories.
Service Delivery Excellence
Manage overall delivery & support process across multiple initiatives to ensure sustainable Mainframe Operations practice which includes automation, process documentation, production support, optimization & monitoring
Ensuring that the client’ infrastructure and its services are up and running meeting predefined SLA
Provides technical inputs & guidance for any significant projects
Assesses the various risks on delivery and plans to mitigate these risks
Escalates issues where necessary provide suggestions/input mitigation for high risk situations
Assisting in building capabilities within the portfolio/span of control to meet demands as per the client or stakeholder context
Assisting with adjusting the supply (skill and scale) as demand changes
Creates an environment and culture of knowledge sharing and re-use
Client Focus and Relationship Management
Takes feedback and builds and implements action plans on an ongoing basis to ensure high levels of client satisfaction
Demonstrates understanding of client’/stakeholder’s business context, their products and services, partners and alliances, competitive landscape, future plans
People Management and Leadership
Manage and lead a team of service-oriented professionals across multiple disciplines, including planning and allocating of resources, developing, coaching and mentoring employees and managing performance to deliver service outcomes and continuous improvements
Enables ongoing competency development of the portfolio/span of control
Assist in identifying training needs and ensures that every member has training and certification plans and all trainings happen as per these plans
Personally, spend adequate time on coaching and mentoring the next level of employees
Communicates on organization policy or processes e.g. appraisal or promotion process
Counsels people where there are issues regarding appraisals, promotions etc.
Focuses on career planning of all the next level in his/her portfolio/span of control by:
Implementing various listening mechanisms to capture aspirations of employees – these could be formal or informal mechanisms
Creating and providing opportunities for individuals to be able to show-case their talent and potential
Works with teams across functions to ensure hiring of the right resources
Attrition management and assisting in working on retention strategies
Manages & provides governance for the day to day delivery operations of Ensono Mainframe Operations
Regularly reviews the attainment of service levels (SLAs) and drives the service owners/Managers and Team leads to deliver at the committed quality
All portfolio/span of control activities are driven to achieve the portfolio/span of control level goals and scorecards w.r.t planning, monitoring and reviewing
Creates a focus within the portfolio/span of control for continuous service improvement by setting higher goals on quality and productivity and then tracking them to ensure that these goals are met
Aligns and implements various processes and reports to manage on-going operations
Assist in driving accountability and continual service improvements through reviewing support practices and performing trend analysis on key operational metrics, ensuring a high focus on end to end client experience
Ensures that data in all systems & dashboards is accurate at all given points in time
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
5+ years of related experience with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree. Or 10+ years as a senior-level operator in an environment that runs large scale Mainframe Operations teams
Ability to support night shift by primarily working overnight hours.
A successful candidate is one who thrives in a fast-paced environment, has customer obsession, thinks big, and knows how to simplify.
The ideal candidate has strong leadership qualities coupled with strong technical background in managing various Mainframe Operations technologies, constant thrive for improving user experience, building self service capabilities, love to learn new technologies, passionate about speed of execution.
Demonstrated success leading Mainframe Operations support teams in a 24/7 mission critical environment
Deep understanding and demonstrated ability to adapt to complex business environments and situations.
Excellent communication (verbal, written and technical translation) skills
Experience in maintaining IT Infrastructure policy, programs, procedures, standards as well as adherence to existing Service Level Agreements (SLA’s)
WhyEnsono (https://www.ensono.com/company/culture/) ?
Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.
We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
Unlimited Paid Day Off (PDO) Plan
Two robust health plan options through Blue Cross Blue Shield
401(k) with a generous company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Depending on location, ability to take advantage of fitness centers
Flexible work schedule
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found onOFCCP’s website (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected] .
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