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Job Information

Educational Testing Service Manager, P&D (Customer Service Delivery, Support Level 1 Escalations) in Boston, Massachusetts

Job Descriptions:

Position Summary:

The Manager, P Previous multi-program managerial experience preferred

Data analysis skills critical to outputs

Strong interpersonal, verbal, written and presentation skills

Experience in developing job aids in multiple formats for agent consumption

Customer focused, striving to always improve the quality of interaction through all channels

Results-oriented, able to maintain intensity in outputs and outcomes

Ability to perform in a fast-paced environment and adaptable to change

Strong problem solving/decision making skills and time management skills

Education and Experience:

Bachelor's degree or equivalent combination of education and experience

5-7 years of operational leadership and production management experience

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COVID-19 Requirements

ETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.

EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of Women and Minorities.

EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of protected Veterans and Individuals with Disabilities.

EDUCATIONAL TESTING SERVICE is a Drug-free workplace.

Keyword: Manager, Vendor Escalations

From: Educational Testing Service

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