Educational Testing Service Manager, P&D (Customer Service Delivery, Support Level 1 Escalations) in Boston, Massachusetts
The Manager, P Previous multi-program managerial experience preferred
Data analysis skills critical to outputs
Strong interpersonal, verbal, written and presentation skills
Experience in developing job aids in multiple formats for agent consumption
Customer focused, striving to always improve the quality of interaction through all channels
Results-oriented, able to maintain intensity in outputs and outcomes
Ability to perform in a fast-paced environment and adaptable to change
Strong problem solving/decision making skills and time management skills
Education and Experience:
Bachelor's degree or equivalent combination of education and experience
5-7 years of operational leadership and production management experience
ETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.
EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of Women and Minorities.
EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of protected Veterans and Individuals with Disabilities.
EDUCATIONAL TESTING SERVICE is a Drug-free workplace.
Keyword: Manager, Vendor Escalations
From: Educational Testing Service
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