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KPMG Manager, ServiceNow Agile Delivery in Boston, Massachusetts

Business Title: Manager, ServiceNow Agile Delivery

Requisition Number: 97106 - 40

Function: Advisory

Area of Interest:

State: MA

City: Boston


The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Manager in Technology Enablement for our Consulting ( practice.


  • Formulate and define specifications and modifications for the ServiceNow platform in terms of business needs and applying that to Enterprise organizational objectives and provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the ServiceNow platform

  • Provide coding standards and review of content provided by extended development team to ensure compliance with those standards

  • Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution

  • Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution

  • Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for SecDevOps

  • Transform business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow


  • Minimum five years of recent experience as an analyst or developer with three plus years of hands-on experience developing and maintaining multiple ServiceNow instances

  • Bachelor's degree from an accredited college/university or a minimum eight years equivalent work experience

  • ServiceNow System Administration Certification and ITIL Certification is preferred

  • Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements

  • Ability to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

  • Travel as needed

KPMG complies with all local/state regulations in regards to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Bellevue / San Francisco / Santa Clara / Walnut Creek / San Jose / Los Angeles / Irvine / San Diego / Seattle Salary Range: Low: $123900 - High: $204400

Sacramento Salary Range: Low: $112600 - High: $185800

Albany Salary Range: Low: $107000 - High: $176500

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

GL: 4

GF: 15304