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Lumen Manager Solution Architecture, Media & Entertainment in Boston, Massachusetts

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen is passionate about our customers, and we are looking for people who can help inspire them to turn their ideas into amazing realities. We are looking for diverse group of technically minded people that have a desire to further their careers with a company that is poised to change the world. If you like working in a dynamic, team-based environment; are passionate about innovation, delivering delightful customer experiences, and challenging yourself and others to explore what’s possible when you combine people and technology, then you might have the ingredients we need to do amazing things.

Lumen Technologies is the Platform for Amazing Things! We’re passionate about leveraging technology innovation for the betterment of humanity. This exciting Manager role will inspire and lead our team of customer-facing Architects and Engineers in crafting solutions that allow customers to realize transformative business outcomes through technology to drive profitable growth for Lumen and our customers as they embrace the 4th Industrial Revolution. This team will work in partnership with our Sales and Customer Success teams in identifying, proposing, and closing Lumen solutions for new business opportunities with new and existing customers.

This Manager role is accountable for ensuring Lumen achieves its sales and revenue goals and provides leadership towards achieving maximum profitability and growth in line with company vision and values. The successful Manager cultivates a world class team by continuously developing the team members, managing through change, and growing strong relationships within her or his ecosystem. The Manager will ensure the architects & engineers are visible, valuable, and accountable to our customers through opportunity engagement, disrupting the status quo and driving new business.

The Lumen Solutions Architecture teams are responsible for providing deep technical support for Lumen’s Solution Engineering in support of all Business Solutions products. The Media, Entertainment and Gaming vertical interfaces with some of the largest logos in the world in sports entertainment, broadcast media, game development and more. The Solutions Architecture manager plays a pivotal role towards architecting outcomes and driving engagement with customers by leading and managing front Solution Engineers to align, enable and accelerate customer outcomes through technology.

The Main Responsibilities

This position is location agnostic as the team is located in various locations all over the country. In this position, you will play a key role in the region’s go to market strategy with our Media and Entertainment customers. Directly aligning with the General Manager for Sales, and Customer Success leadership within the market. Collaborating & participating in strategic market reviews, contributing to departmental planning, and ensuring your team’s progress in driving top line sales & revenue growth. You will be tasked with finding innovative ways to solve complex technical solutions using Lumens product portfolio as well as leveraging Lumen’s ecosystem partners. This position will ensure that the Lumen Technology Solutions team develops technical solutions while ensuring accordance with customer requirements.

  • Drive Sales and Revenue Growth: Drive activity that generates new sales with customers and prospects and that creates long-term revenue growth for Lumen.

  • Build a High-Performance Team: Hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and act. Demonstrates Lumen’s corporate values, maintains a positive and open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration; drives continuous improvement in product and industry knowledge across the team.

  • Thought Leadership: Participates in executive-level discussions with current and prospective Lumen customers to determine their innovation priorities and deliver guidance to support their business transformation efforts using the Lumen Platform. Participates in Lumen and industry subject-matter expertise communities ensuring success for customers that consume Lumen services.

  • Customer Advocate: Acts as customer advocate, ensuring the right resources are engaged in sales efforts and serves as an escalation for requirement definition and solution design. Maintains ownership for the overall innovation strategy and solution development effort for how target customers will realize business transformation using the Lumen service portfolio.

  • Ecosystem Alignment: Demonstrates strong stakeholder management across the account team leadership including sales, customer success and other functions. Heavy emphasis on driving collaboration with Product Management and other internal teams for customized solutions.

What We Look For in a Candidate

  • General Experience: Proven track record of leading technical pre-sales and/or consulting pre-sales teams in the achievement of sales results on a year over year basis.

  • Technical Knowledge: Possess knowledge of Enterprise Architecture and Design alongside exposure to CDN, broadcast, gaming and @ scale networks. Ability to discuss a wide range of emerging technologies and practices in support of customer evaluation and adoption. Broad understanding of key technology domains including premise and cloud infrastructure, security best practices, enterprise architectures, data and application frameworks, IT operations, and industry compliance standards.

  • Communication: Excellent presentation, speaking and writing skills with the ability to effectively communicate a compelling vision and complex technical concepts to a broad range of audiences, including the C-Suite. Collaborative team builder with experience working across multiple business units to achieve results.

  • Interpersonal Skills: Able to form strong working relationships that bridge technical and business functions and obtain buy-in across complex organizations. Demonstrated ability to quickly establish trust with customers and engage with a shared vision for transformation and success.

  • Organizational Agility: The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change. Able to maintain focus on objectives while also managing through ambiguous and dynamic business environments. Comfortable working in both a direct and matrixed operating structure.

  • Approach : Highly proactive, consultative, creative, and positive with a can-do attitude even in the most difficult circumstances. Strong continuous improvement mindset and passion to identify or develop strategies to maximize operational efficiency and return on investment.

  • Work experience: Minimum 5 years of success leading and managing teams (15+ people) in the technology arena including work in a sales environment.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 261611

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.