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American Express Manager/Sr. Manager, Program Management - Digital Transformation in Boston, Massachusetts


At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

The Global Commercial Services (GCS) division of American Express is the leading provider of payment solutions for all businesses, from small and growing companies up through large corporations. We make it our mission to help our customers get business done. We operate with a customer-first mentality in everything that we do, crafting products and solutions to meet our clients’ unique needs.

The Digital Experience & Platform team is a fast-paced, entrepreneurial team leading digital innovation at American Express. We are responsible for deepening Card Member engagement through our digital and mobile B2B products.

How will you make an impact in this role?

DEP’s Central Program Office is leading an ambitious multi-year digital transformation strategy, a top priority for the business. The team is looking for a Program Manager to champion this initiative through project management, product strategy, investment planning, and cross-functional collaboration. The ideal candidate will have an interest in big picture digital product strategy and curiosity for connecting the dots across disparate workstreams and partners.


  • Centrally manage digital transformation strategy across multiple Product, Engineering, and Marketing teams

  • Communicate and collaborate with partners across the organization, including Product, Finance, Sales, Field, Servicing, Compliance, Risk, and Legal

  • Own go-to-market strategy & associated activities with central marketing team

  • Build and maintain new processes to drive efficiency across the program

  • Maintain a detailed project plan with business case, objectives, requirements, milestones, timeline, and roles & responsibilities

  • Own reporting activity across all leadership audiences

  • Identification and remediation of program-level risks

Minimum Qualifications:

  • Experience in Program Management and/or Product Management, preferably in a matrixed digital organization

  • Outstanding partner relationship/influence skills and a consistent track record of driving results through collaboration with internal partners across multiple functions

  • High intellectual curiosity, with excellent critical thinking and problem-solving skills

  • Passion for creating compelling high-impact strategy to increase customer and business value

  • Technical fluency – ability to communicate and collaborate effectively with Engineering and Finance partners

  • Highly organized – familiarity with project management techniques, frameworks, and tools

  • Thrives in a fast-paced environment and is adaptable to changing needs

  • A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaboration

  • 4-5 years of related experience

  • Bachelor's degree

Preferred Qualifications:

  • MBA or PMP Certification a plus


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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Job: Product

Primary Location: United States

Schedule Full-time

Req ID: 22026897