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Oracle Managing Principal Consultant - NetSuite Shared Resource Team (ACS) in Boston, Massachusetts

Job Description

Why Oracle NetSuite?

One word - transformation.

At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, the NetSuite Oracle business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at Oracle NetSuite

At Oracle NetSuite we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

Oracle NetSuite is transforming how its customers do business. If you want to transform your career, apply.

Summary:

We are seeking a Practice Manager for the Shared Resource Team.

The Shared Resource Team [SRT] is the development engine of Oracle NetSuite. We foster the professional development of our college graduate and veteran hires while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite’s future. Our career acceleration program builds well-rounded individuals by providing opportunities to develop business acumen and consulting skillsets while experiencing a variety of customers, industries and networks. The SRT provides opportunities for actionable analytics, cutting edge technology and functional configuration. Our consultants have purpose and help businesses transform how they operate and achieve their vision.

The Practice Manager has the primary responsibility to lead and build a world class team within the organization’s Shared Resource Team. This involves driving customer success and retention, leading to top line growth, client reference ability and profit. The Practice Manager will serve as an advisor / Delivery Lead for a key segment within NetSuite’s product offering. Key performance indicators include:

  • Inspire, lead and develop our people

  • Manage and drive retention

  • Achieve above target hours and target utilization

  • Deliver customer success

  • Drive process efficiency and optimization

  • Partner with enabling groups; account management, sales, staffing, enablement and verticals

Responsibilities include:

  • Provide leadership, direction and coaching to a large professional services team

  • Manage performance management processes for the aligned professional services team

  • Develop and drive strategic and operational plans for the practice through effective planning, communication and team leadership

  • Attain revenue goals (through billable hours) and maximize professional service profitability through accurate forecasting and effective management of the cost center

  • Manage client escalations

  • Drive the continuous evolution of professional services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building a strong professional services team and brand

  • Collaborate with other groups and leaders to optimize processes related to project staffing, assessing and developing consultant skills

Preferred Qualifications/Skills include:

  • 8+ years of experience relevant to this position; including 6 years of consulting experience and 2 years of project management / leadership experience, ideally for large consulting and/or software providers

  • Experience with a Big 4 consulting firm or leading systems integrator or the professional services practice of a leading software firm is a plus

  • An authentic, engaging and motivating leader who has led medium to large teams, effectively managed volume and scale, and generated significant annual revenue

  • A track record of developing the skills and careers of direct reports

  • Specific experience consulting to and/or working with medium to enterprise scale organizations

  • Demonstrated success as a customer facing consultant; experience in translating customer business requirements into workable software solutions

  • Experience implementing ERP or similar application package solutions.

  • Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies.

  • Strong verbal and written communication skills

  • Bachelor and/or Master’s degree in a technical or business discipline

  • Formal project management methods experience a plus

  • Ability to travel as appropriate; up to 25%

At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. https://www.oracle.com/corporate/careers/culture/diversity.html

Responsibilities

Why Oracle NetSuite?

One word - transformation.

At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, the NetSuite Oracle business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at Oracle NetSuite

At Oracle NetSuite we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

Oracle NetSuite is transforming how its customers do business. If you want to transform your career, apply.

Summary:

We are seeking a Practice Manager for the Shared Resource Team.

The Shared Resource Team [SRT] is the development engine of Oracle NetSuite. We foster the professional development of our college graduate and veteran hires while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite’s future. Our career acceleration program builds well-rounded individuals by providing opportunities to develop business acumen and consulting skillsets while experiencing a variety of customers, industries and networks. The SRT provides opportunities for actionable analytics, cutting edge technology and functional configuration. Our consultants have purpose and help businesses transform how they operate and achieve their vision.

The Practice Manager has the primary responsibility to lead and build a world class team within the organization’s Shared Resource Team. This involves driving customer success and retention, leading to top line growth, client reference ability and profit. The Practice Manager will serve as an advisor / Delivery Lead for a key segment within NetSuite’s product offering. Key performance indicators include:

  • Inspire, lead and develop our people

  • Manage and drive retention

  • Achieve above target hours and target utilization

  • Deliver customer success

  • Drive process efficiency and optimization

  • Partner with enabling groups; account management, sales, staffing, enablement and verticals

Responsibilities include:

  • Provide leadership, direction and coaching to a large professional services team

  • Manage performance management processes for the aligned professional services team

  • Develop and drive strategic and operational plans for the practice through effective planning, communication and team leadership

  • Attain revenue goals (through billable hours) and maximize professional service profitability through accurate forecasting and effective management of the cost center

  • Manage client escalations

  • Drive the continuous evolution of professional services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building a strong professional services team and brand

  • Collaborate with other groups and leaders to optimize processes related to project staffing, assessing and developing consultant skills

Preferred Qualifications/Skills include:

  • 8+ years of experience relevant to this position; including 6 years of consulting experience and 2 years of project management / leadership experience, ideally for large consulting and/or software providers

  • Experience with a Big 4 consulting firm or leading systems integrator or the professional services practice of a leading software firm is a plus

  • An authentic, engaging and motivating leader who has led medium to large teams, effectively managed volume and scale, and generated significant annual revenue

  • A track record of developing the skills and careers of direct reports

  • Specific experience consulting to and/or working with medium to enterprise scale organizations

  • Demonstrated success as a customer facing consultant; experience in translating customer business requirements into workable software solutions

  • Experience implementing ERP or similar application package solutions.

  • Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies.

  • Strong verbal and written communication skills

  • Bachelor and/or Master’s degree in a technical or business discipline

  • Formal project management methods experience a plus

  • Ability to travel as appropriate; up to 25%

At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. https://www.oracle.com/corporate/careers/culture/diversity.html

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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