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Accenture Medicare Customer Service Operations Manager in Boston, Massachusetts

We are…  

We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn’t mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what’s possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.  

You are…  

As a member of Accenture’s healthcare team , you’ll be part of a team of health advisory professionals. From rapid deployments to entire transformations, you’ll deliver leading edge Medicare strategy and operations capabilities to our clients .

As a Medicare Customer Service Operations Leader , your primary responsibilities may include: 

  • Client Engagement:

  • Build and maintain strong relationships with clients, serving as the primary point of contact for consulting engagements.

  • Conduct in-depth assessments of clients' Medicare customer service operations to identify areas for improvement and growth.

  • Strategic Consulting:

  • Develop and implement tailored, data-driven strategies to optimize Medicare customer service operations, aligning them with organizational goals.

  • Provide expert advice on compliance with Medicare regulations and best practices.

  • Technology Solutions:

  • Evaluate, recommend, and implement cutting-edge technology solutions to enhance customer service operations, including CRM systems, automation, and data analytics tools.

  • Oversee technology implementation projects and ensure seamless integration into clients' operations.

  • Performance Improvement:

  • Collaborate with clients to define key performance indicators (KPIs) and develop performance improvement plans.

  • Monitor and measure the impact of implemented strategies and technology solutions, making adjustments as necessary.

  • Team Leadership:

  • Lead a team of consultants and subject matter experts, providing guidance, coaching, and mentorship.

  • Foster a culture of innovation, collaboration, and continuous learning within the team.

  • Thought Leadership:

  • Stay abreast of industry trends, emerging technologies, and changes in Medicare regulations.

  • Share insights and best practices through thought leadership articles, webinars, and speaking engagements.  

    Why should I join the Accenture Health team?  

  • Innovate every day. Be at the forefront of designing and delivering Medicare and other health technology solutions that push boundaries and create new opportunities for our clients. 

  • Lead with the industry’s best . Join an industry-recognized healthcare leader with more than 20,000 global healthcare professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 200 clients to deliver healthcare transformation to meet the diverse needs of patients and members .

  • Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your health , consultative and delivery skills. With learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring available when you need it, you’ll expand your thinking beyond the core Workday implementation. 

    Who will be successful at Accenture?  

    It’s not just what you know or where you’ve been that propels success at Accenture: It’s who you are , fundamentally, as a person. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You’re passionate about technology and motivated to apply the latest technology trends. You’re proactive and collaborative; a leader with effective communication skills. You’re driven by new challenges and are motivated to improve. You’re a creative problem solver with the flexibility to navigate uncertainty. You’re focused on the future with a desire to develop inclusive, responsible and sustainable solutions to complex challenges.  

    Travel may be required for this role.  The amount of travel will vary from 0 to 100% depending on business need and client requirements.

    Here’s what you need:  

  • Bachelor's degree in Business Administration , Healthcare Management, or a related field; Master's degree preferred.

  • Minimum of 5 years of experience in healthcare Medicare customer service operations and technology solutions .

  • Minimum of 5 years with strong knowledge of Medicare regulations, compliance requirements, and industry best practices.

    Bonus points if:

  • Experience working with or leading global teams .

  • Thrive in a diverse, fast paced environment.

  • Participated in CMS compliance audits

  • An advanced degree in the area of specialization  

  • Exceptional problem-solving and analytical skills.

  • Excellent communication and presentation abilities.

  • Leadership experience, including team management and project oversight.

  • Proficiency in technology solutions related to customer service operations and data analysis.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.

Information on benefits is here. (

Role Location Annual Salary Range

California $93,400 to $224,600

Colorado $93,400 to $194,100

New York $86,500 to $224,600

Washington $99,500 to $206,700

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email ( or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.