IBM Microsoft Dynamics CRM Specialist / Architect in Boston, Massachusetts
As an Application Package Specialist, you'll help clients in the selection, implementation, and production support of application packaged solutions. You'll gain in-depth consulting skills, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the clients’ business environment. Join us and start your path as a key player to achieve client expected business results and become the expert you want to be.
Your Role and Responsibilities
Responsible for architecting, design, analysis and development of MS Dynamics CRM Components, data migration, Integration of legacy systems, building and deployment of MS Dynamics CRM Components
Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuse
Contribute to the transfer of functional requirements to development and test teams
Use CRM workflow technology to automate business processes
Stay abreast on updates and new releases in CRM technologies (Microsoft’s and its competitors)
Educate end-users on CRM functions
Provide end user classroom training on the configured CRM application before go-live and individual training during hyper-support after the cut-over
Identifying, developing and deploying end-user solutions in CRM systems. Using your deep functional knowledge and familiarity with the Microsoft Dynamics CRM application, you will ensure that client business requirements are met while providing a variety of advisory services around project management, business process development, implementation support and end-user training.
Required Technical and Professional Expertise
2+ year implementation experience using Microsoft Dynamics 365, Microsoft Dynamics CRM online, or Microsoft Dynamics CRM 2016, 2015, or 2013
2+ years leading projects on design and delivery
2+ years in enterprise business application development and delivery (e.g., CRM, ERP, SCM, HCM)
2+ years translating client business needs into software capabilities
2+ years with business requirements analysis and modeling
2+ years creating functional designs, test conditions and test scripts
2+ years working within a team environment
Knowledge of software development methodologies (Waterfall and/or Agile)
Preferred Technical and Professional Expertise
5+ year implementation experience using Microsoft Dynamics 365, Microsoft Dynamics CRM online, or Microsoft Dynamics CRM 2016, 2015, or 2013
3+ years consulting experience working for a global systems integrator
Microsoft Certified Professional (MCP)
Project experience working with Microsoft Dynamics 365 Operations or Microsoft Dynamics AX 7, 2012, or 2009
Experience working with global and offshore project teams
Experience with system integration or user acceptance testing
Experience with organizational design
Experience with business process design or re-engineering
Experience with developing and implementing end-user training programs
Experience implementing or using CRM systems to support sales and marketing functions
Experience implementing or using CRM systems to support customer service, call center, or field service operations
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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